Terms and Conditions

Terms and Conditions


21 July 2014

Please read these terms and conditions of use ("Site Terms") carefully. By accessing or using this Website ("Site"), you agree to be bound by the Site Terms described herein and by all terms, policies and guidelines incorporated by reference. If you do not agree to all of these Site Terms, do not use this Site.

These Site Terms apply to your use of this Site and do not alter in any way the terms or conditions of any other agreement you may have with City Lodge Hotels Limited ("City Lodge" or the "us", "we", "our"), its subsidiaries or affiliates and you represent and warrant that you are over the age of 18 and are lawfully able to accept these Site Terms. If you are using the Site on behalf of any entity, you further represent and warrant that you are authorised to accept these Site Terms on such entity’s behalf, and that such entity agrees to indemnify City Lodge for violations of these Site Terms.

  1. Definitions
    1. City Lodge Hotels Limited is a registered public company, in accordance with the Company Laws of the Republic of South Africa. It is a provider of hotel accommodation in South Africa.
    2. The term "Client", "Corporate", "Corporate Client", "you" or "your" are synonymous and refer to a person or an organisation who wishes to access the site for information and / or reservation purposes or the use of any services offered by City Lodge.
  2. Privacy Policy
    1. We are committed to protecting your privacy. Please refer to our Website Privacy Policy for information on how we collect, use and disclose personal information. The terms of our Website Privacy Policy (as amended from time to time) are incorporated herein by this reference.
    2. Should you not wish us to use the personal information, please send an e-mail to info@citylodge.co.za.
  3. Ownership of the Site and its Contents
    1. You acknowledge that this Site is owned by, and all intellectual property rights herein vest in, City Lodge, our licensors, advertisers or third-party content providers (as applicable) and that any unauthorised use thereof is expressly prohibited. Unless otherwise indicated, all of the content featured or displayed on this Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software, and the selection and arrangement thereof ("Site Content"), is owned by City Lodge, our licensors, advertisers or third-party content providers (as applicable).
    2. All elements of the Site, including the Site Content, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.
    3. We reserve the right at any time to change or discontinue without notice, any aspect or feature of the Site.
    4. You may view, electronically copy and print portions of the website for your personal use and for purposes of making online reservations. Any other use, including reproduction other than as aforesaid, amendment/modification, or distribution, without our prior written consent, is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.
  4. Disclosures required by Section 43 of the Electronic Communications and Transactions Act, 25 of 2002
    1. The required disclosures are displayed as a link from this website and are deemed to form part of these terms and conditions.
  5. Application of these Website Terms and Conditions of Use
    1. These Website Terms and Conditions of Use shall apply to all Clients and any member of the public wishing to interact with City Lodge through the Site, except where otherwise provided herein.
    2. These Terms and Conditions shall be incorporated in and shall apply consistently to every Agreement entered into between City Lodge and Clients, regardless of whether such Agreement is concluded orally, in writing or by digital acceptance.
  6. Use of the Site
    1. This Site and the Site Content are intended for use by Clients solely to provide information about our hotels or assist in making legitimate reservations at a hotel. Save as otherwise provided in any other Agreement, you may not use this Site or the Site Content for anything other than personal and non-commercial purposes. Save as otherwise provided in any other Agreement, you are specifically prohibited from: (a) printing, downloading, copying, adapting or re-transmitting any or all of the Site or the Site Content otherwise than through your bona fide, personal, non-commercial use of the Site without, or in violation of, a written license or agreement with us; (b) using any data mining, robots or similar data gathering or extraction methods; (c) manipulating or otherwise displaying the Site or the Site Content by using framing or similar navigational technology; (d) registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any party if you are not expressly authorised by such party to do so; and (e) using the Site or the Site Content other than for their intended purpose. Such unauthorised use may also violate applicable laws including, without limitation, copyright and trademark laws, the laws of privacy and publicity, and applicable communications legislation and regulations.
    2. You represent and warrant that you will comply with all applicable laws and regulations, including, without limitation, those relating to the internet, data, electronic communications, privacy, and the transmission of data exported from the Republic of South Africa, or the country from which you export the data, the country where data is downloaded, or the country in which you reside.
    3. You agree that you may not upload any data which is malicious, false, misleading, fraudulent or offensive in content. Any breach of this term constitutes a material offence and may result in the removal of such information and/or refusal by City Lodge to allow any further dealings with the Client concerned, and/or possible prosecution with the relevant authorities. In such event, you shall have no claim or claims of whatsoever nature or kind against City Lodge arising out of such cancellation.
    4. Neither City Lodge, nor any person for whom it is vicariously liable at law, will be responsible for consequences of any nature which may arise from force majeure incidents, being those beyond its control; and specifically, not limited to, any misuse of an Client’s personal data that results from the abuse or sharing of a City Lodge Client’s access codes, if applicable. On the rare occasion that this may occur, City Lodge will provide a record to indicate which Clients have had access to the information.
    5. City Lodge Hotels Limited is committed to secure and encrypted storage of the personal information of Clients. The nature of its business is to have this information accessible to its Clients. Under no circumstances will City Lodge give or sell any information relating to Clients to third parties, or organisations it deems not to be in the business of hotel reservations, or where it deems abuse of this access will occur.
    6. Abuse of this website may result in you being denied access to such facilities, at the sole discretion of City Lodge.
    7. You agree to abide by these terms and conditions in respect of any reservations or other services for which fees may be charged and that you are responsible for all charges, fees, duties and taxes arising out of the use of this website (as well as for any use of your account by others, including any person under the age of 18 years).
    8. City Lodge shall use reasonable endeavours to keep the system available and maintain full system functionality at all times. You agree that City Lodge shall not be liable to you or any other person in respect of any loss or damage arising from the unavailability of, or interruption in, the service.
    9. You must sign out of the website once you have finished using the City Lodge website. If you do not do this, unauthorised transactions may result, for which we will not be liable.
  7. Trademarks
    1. Our logos and any other product or service name or slogan contained in the Site are registered or unregistered trademarks of City Lodge and our suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of City Lodge or the applicable trademark holder. You may not use metatags or any other HTML tags, comments or hidden text utilising "City Lodge", "City Lodge" or any other name, trademark or product or service name of City Lodge without our prior written permission. In addition, the look and feel of the Site (including, without limitation, all page headers, custom graphics, button icons and scripts) is the service mark, trademark and/or trade dress of City Lodge and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us.
  8. Links
    1. You may not use a City Lodge logo or other proprietary graphic of City Lodge to link to this Site (or any other site) without our express written permission. Further, you may not frame any of our trademarks, logos or other proprietary information, including the Site Content, without our express written consent.
    2. We make no claim or representation regarding, and accept no responsibility for, directly or indirectly, the quality, content, nature or reliability of third-party Websites accessible by hyperlink from the Site, or Websites linking to the Site. Such sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. We provide such links (if any) to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement or adoption by us of any site or any information contained therein. When you leave the Site, you should be aware that City Lodge’s terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Site.
    3. Your participation, correspondence or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that we will not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.
  9. Advertising
    1. It is our intention to only send you e-mail communications that will be useful to you and that you want to receive. When you create a personal account, join the Lodger Club, or make a reservation and provide your e-mail address, we will periodically contact you via e-mail and provide information about special offers and promotions that may be of interest to you. These communications will relate to City Lodge offers which may also include the promotions of select, reputable third parties with whom City Lodge has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. When we make use of third party e-mail service providers to send the aforesaid e-mails, these service providers are prohibited from using your e-mail address for any purpose other than to send City Lodge related e-mail.
    2. Should you not wish to receive these e-mail communications, please send an e-mail to info@citylodge.co.za.
  10. Verification 
    1. You acknowledge and agree that City Lodge shall be entitled to establish the authenticity of any communication transmitted to it by way of the Internet which purports to emanate from you. You agree that all instructions, consents, commitments, reservations and any other communications which are sent to City Lodge by way of the Internet and which may (as a result of, inter alia, interception, equipment malfunction, the distortion of communication links or any other reason whatsoever) be different from the details actually sent or given, or may not have been given by you at all, shall be deemed to have been given by you in the form actually received by City Lodge and you will be bound by such details with no liability whatsoever attached to City Lodge in regard thereto.
    2. You waive any rights you may have or obtain against City Lodge arising directly or indirectly from any loss or damage of whatsoever nature which you may suffer as a result of the fact that City Lodge acts on your instructions or instructions purported to emanate from you. You agree to and hereby indemnify City Lodge against all and any claims, liabilities, losses, costs, fines, damages and expenses incurred (whether directly or indirectly) by you, arising as a result of the fact that City Lodge has acted on your instructions or instructions which purport to emanate from you.
  11. Warranties and Undertakings
    1. You undertake to conduct all dealings with City Lodge and other users of the Site with the utmost good faith and in accordance with all applicable laws.
    2. You warrant that every instruction and all information given by you to City Lodge shall be accurate, true and correct.
    3. City Lodge makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding, without limitation, the Site, its content and/or accuracy thereof, any services provided via this Site or the suitability of any of the services for a particular purpose or the effectiveness of any security or encryption facilities.
    4. City Lodge does not warrant that the functions provided by the Site will be uninterrupted or error free, or that the Site or the server that makes it available are free from viruses or other harmful components.
    5. City Lodge, its directors, employees, agents or representatives shall not be responsible for any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered by you, the recipient of any services or any third party arising from or as a result of the conclusion of any agreement for the services, or as a result of or which may be attributable (directly or indirectly) to your use of or reliance on the Site, including any information provided thereon, services provided via this Site; any viruses that may infect your computer or other property on account of your access to and/or use of the Site; the efficacy of any security or encryption facilities; or the Internet and you indemnify and hold City Lodge harmless in respect of any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to any of the aforesaid.
    6. You agree that you will not, in using the Site, infect it with any computer programming, including but not limited to a virus, that may damage, interfere with, delay or intercept data or information on the Site and you indemnify and hold City Lodge harmless for any damage or loss caused by any such act.
  12. Indemnification
    1. You agree to defend, indemnify and hold us harmless, as well as our subsidiaries, affiliates, licensors, employees, agents, sponsors, third party information providers and independent contractors, against any and all claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to your use of the Site (including, without limitation, any information you disclose in any dealings you have with any other user of the Site), your conduct, your use of or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the Site Content, or your violation of any rights of another.
  13. Disclaimer
    1. This Site and the Site Content are provided "as is" and we and our directors, members, employees, content providers, agents and affiliates exclude, to the fullest extent permitted by applicable law, any warranty, express or implied, including, without limitation, any implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of this Site or the Site Content, or the unavailability of the same, including, but not limited to, business interruption, loss of business information, loss of data, loss of profits and any direct, indirect, incidental, punitive, special or consequential damages. The functions embodied on or in the materials of this Site are not warranted to be uninterrupted or without error. You, not us, assume the entire cost of all necessary servicing, repair or correction due to your use of this Site or the Site Content. We make no warranty that the Site or the Site Content are free from infection by viruses or anything else that has contaminating or destructive properties.
    2. We use reasonable efforts to ensure the accuracy, correctness and reliability of the Site Content, but we make no representations or warranties as to the Site Content’s accuracy, correctness or reliability.
    3. We do not have direct control over all of the Site Content, make no representations or warranties whatsoever in respect thereof and expressly disclaim any liability in connection therewith. If you find the Site Content, or any part thereof, offensive or believe that any of the Site Content infringes upon any copyright that you own or control, you may file a notification of such complaint or infringement as set forth in clause 14 below.
  14. Limitation of Liability
    1. In no event shall we, our directors, members, employees or agents be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including, but not limited to, loss of use, loss of profits or loss of data, whether in an action in contract, delict (including, but not limited to, negligence) or otherwise, arising out of or in any way connected with the use of the Site, the Site Content or the materials or services contained in or accessed through the Site, including, without limitation, any damages caused by or resulting from your reliance on any information obtained from us, or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorised access to City Lodge’s records, programs or services. In no event shall our aggregate liability, whether in contract, warranty, delict (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of the Site exceed any compensation you pay, if any, to us for access to or use of the Site.
  15. Governing Law
    1. These Site Terms are governed by and will be interpreted according to the laws of South Africa and all disputes, claims and other matters in connection with these Site Terms will be determined in accordance with such laws and in the Courts of South Africa who have jurisdiction to hear the matter.
  16. Termination
    1. Notwithstanding any of these Site Terms, we reserve the right, without notice and in our sole discretion, to terminate your account and/or to restrict or block your use of the Site.
  17. Miscellaneous Provisions
    1. These Site Terms (as varied from time to time in accordance with clause 15 below) constitute the sole record of the agreement between you and us in relation to your use of the Site. Neither you nor us will be bound by any express, tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these Site Terms supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and us in respect of your use of the Site. Notwithstanding the foregoing, our licensors, advertisers or third-party content providers may be granted access to the Site by virtue of a separate written agreement with City Lodge. If this applies to you, these Site Terms must be read in conjunction with such agreement which takes precedence over these Site Terms in the event of any conflict.
    2. Failure or neglect by us to enforce at any time any of the provisions of the Site Terms will not be construed as a waiver of our rights. Any waiver of any provision of the Site Terms will be effective only if in writing and signed by us.
    3. If any clause in these Site Terms is found to be unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect.
    4. Any rights not expressly granted herein are reserved.
  18. Changes to Site Terms
    1. City Lodge reserves the right to change any of the terms and conditions contained in the Site Terms or any policy or guideline of the Site, at any time and in our sole discretion. When we make changes, we will revise the "Last Updated" date at the top of these Site Terms. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes will constitute your acceptance of such changes. We encourage you to review the Site Terms whenever you visit this Site.
  19. Contact Information
    1. Questions or comments about the Site or Site Terms may be directed to info@clhg.com or 011 557 2600.
  1. Reservation Terms and Conditions
    1. Any reservation and use of the facilities at a City Lodge hotel shall be subject to the City Lodge Terms and Conditions of Residence which are accessible here
    2. A payment gateway is operational on this Site. Therefore any credit card details supplied will be charged instantly, should the transaction be successful the reservation will be confirmed and the deposit posted onto your reservation.
    3. All major credit cards will be accepted.
    4. Charges and refunds will always be processed in South African Rands.
    5. Credit cards are the only form of payment accepted.
    6. The card used to make a reservation must be presented at time of check-in along with valid identification.
    7. Guests will be required to produce a form of identification at time of check-in, acceptable forms of identification are South African Identity book or passport. A copy will be taken.
    8. Payment in respect of other services rendered by City Lodge shall be payable by you on departure from the hotel in question.
    9. Comments and queries with regard to payments should be e-mailed with full detail to the relevant hotel concerned with the booking.
    10. You agree that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 (as amended) and that a binding agreement has been concluded between City Lodge and you in terms of which you authorise the City Lodge hotel at which a reservation has been made to deduct from, or to debit, the credit card the amount owing for services rendered or to be rendered and that your written signature shall not be required for authorisation purposes.
    11. By clicking the "Payment Policy" button, you signify and accept all terms and conditions contained in this Site.
    12. Rates on offer on this Site are only available in respect of online bookings.
    13. Rates are subject to availability, possible fluctuations over special events or peak periods and are subject to review.
    14. Rates indicated for a "double per person sharing" are based on two persons sharing a room and are charged per person sharing per night unless otherwise stated.
    15. Rates are for accommodation, are subject to a 1% tourism levy, are inclusive of VAT, are nett and non-commissionable. An option is given to select Room Only rates or Bed and Breakfast Rates.
    16. Should a bed and breakfast rate be booked and paid for online, the breakfast is applicable to the morning after the night’s accommodation. It is not transferable or refundable.
    17. You will be charged for the accommodation and 1% tourism levy for the original reservation that is processed online at the time of making the reservation. Any amendments or cancellation to the original reservation resulting in changes to your accommodation charge will be processed according to policies in points 1.20 to 1.32 below.
    18. Express Bookings (no login required) will not take any form of payment or guarantee. It is important to note that rooms booked via this channel will be released at 4pm on day of arrival if a guest has not arrived at the hotel by this time. If you will be arriving after 4pm and want to keep your reservation, please make sure that you contact the hotel directly prior to arrival to arrange this.
    19. City Lodge distinguishes two different periods with regard to refunds for cancellations and amended bookings determined as "peak periods" and "non-peak periods".
    20. Peak Periods are as follows:
      1. All Courtyard hotels, City Lodge, Town Lodge and Road Lodge hotels based in cities and towns across the country that are situated on the coast ("Coastal Hotels") over Christmas and New Year.
      2. The Peak Period is for the last ten (10) days of December and the first seven (7) days of January each year. Should your booking be for this period in these hotels, please ensure that you pay as required or contact the hotel to ensure your deposit requirements are met.
    21. Non-peak periods are those that fall out of the above peak periods. Should your booking span both a peak period and non-peak period, the peak period conditions will apply.
    22. If a reservation is extended online the hotel will take payment in respect of the additional accommodation charges at the time of check-in.
    23. If you reduce the number of nights stay and the arrival date is within 14 days of arrival, any refund that may be due will be processed at the time of check-out from the hotel.
    24. If you reduce the number of nights stay and the arrival date is more than 14 days from arrival, the refund for the reduced number of nights will be processed by the hotel within 7 days of you informing the hotel and no additional penalties will be incurred. In such event you are required to e-mail the details of the change to the relevant hotel for processing, failing which your refund will not be processed and the initial payment processed will reflect on your account at the time of check-in.
    25. Should you cancel your reservation prior to 12 midday on the day of arrival you will be refunded within 7 days of the cancellation process.
    26. Should you cancel your reservation after 12 midday on the day of arrival you will be charged for the first night’s accommodation and the remainder nights will be refunded by the hotel within 7 days. Please ensure that you e-mail all required details to the respective hotel.
    27. In the event of a "no show" you will be charged for the first night’s accommodation and the remainder nights will be refunded by the hotel within 7 days. Please ensure that you e-mail all required details to the respective hotel.
    28. Should you cancel your reservation within a two week period of your expected arrival date you will not be refunded.
    29. Should you cancel your reservation more than two weeks before your expected arrival date you will be refunded by the hotel within 7 days. Please ensure that you e-mail all required details to the respective hotel.
    30. Should you reduce the number of nights stay within a two week period of your expected arrival date you will not be refunded.
    31. Should you reduce the number of nights stay more than two weeks before your expected arrival date you will be refunded by the hotel on check-out. Please ensure that you e-mail all required details to the respective hotel.
    32. If you extend your original reservation online and prior to your check-in, the hotel will take payment in respect of the additional accommodation charges at the time of check-in.
    33. Should you cancel or amend your reservation that extends over both a peak and non peak period the provisions of clause 1.20 will apply, with the necessary changes, to the non peak period portion and the provisions of clauses 1.20 to 1.27 above will apply, with the necessary changes, to the peak period portion of your reservation.
    34. If a transaction is authorised by the bank you will receive on screen confirmation of your reservation.
    35. Should the transaction be declined by the bank, you will receive notification of this on screen and no reservation will be held for you at the hotel. 
    36. On confirmation of a reservation on screen, an e-mail and SMS (providing you have supplied a cellular number) will be generated and dispatched to you. The e-mail address provided by you will be used to send the confirmatory e-mail. Only South African mobile phone numbers will be sent the confirmation by SMS. It is advised that you print the confirmatory e-mail and present same to the hotel at time of check-in.


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