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WEBSITE TERMS AND CONDITIONS OF USE OF THIS WEBSITE
AND/OR SERVICES OFFERED BY CITY LODGE HOTELS LIMITED

Please read these terms and conditions of use ("Site Terms") carefully. By accessing or using this Website ("Site"), you agree to be bound by the Site Terms described herein and by all terms, policies and guidelines incorporated by reference. If you do not agree to all of these Site Terms, do not use this Site.

These Site Terms apply to your use of this Site and do not alter in any way the terms or conditions of any other agreement you may have with City Lodge Hotels Limited ("City Lodge" or the "us", "we", "our"), its subsidiaries or affiliates and you represent and warrant that you are over the age of 18 and are lawfully able to accept these Site Terms. If you are using the Site on behalf of any entity, you further represent and warrant that you are authorised to accept these Site Terms on such entity’s behalf, and that such entity agrees to indemnify City Lodge for violations of these Site Terms.

 

GENERAL TERMS AND CONDITIONS OF USE

  1. Definitions

    1. City Lodge Hotels Limited is a registered public company, in accordance with the Company Laws of the Republic of South Africa. It is a provider of hotel accommodation in South Africa.
    2. The term "Client", "Corporate", "Corporate Client", "you" or "your" are synonymous and refer to a person or an organisation who wishes to access the site for information and / or reservation purposes or the use of any services offered by City Lodge.
  2. Privacy Policy

    1. We are committed to protecting your privacy. Please refer to our Website Privacy Policy for information on how we collect, use and disclose personal information. The terms of our Website Privacy Policy (as amended from time to time) are incorporated herein by this reference.
    2. Should you not wish us to use the personal information, please send an e-mail to privacy@clhg.com.
  3. Ownership of the Site and its Contents

    1. You acknowledge that this Site is owned by, and all intellectual property rights herein vest in, City Lodge, our licensors, advertisers or third-party content providers (as applicable) and that any unauthorised use thereof is expressly prohibited. Unless otherwise indicated, all of the content featured or displayed on this Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software, and the selection and arrangement thereof ("Site Content"), is owned by City Lodge, our licensors, advertisers or third-party content providers (as applicable).
    2. All elements of the Site, including the Site Content, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.
    3. We reserve the right at any time to change or discontinue without notice, any aspect or feature of the Site.
    4. You may view, electronically copy and print portions of the website for your personal use and for purposes of making online reservations. Any other use, including reproduction other than as aforesaid, amendment/modification, or distribution, without our prior written consent, is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.
  4. Disclosures required by Section 43 of the Electronic Communications and Transactions Act, 25 of 2002

    1. The required disclosures are displayed as a link from this website and are deemed to form part of these terms and conditions.
  5. Application of these Website Terms and Conditions of Use

    1. These Website Terms and Conditions of Use shall apply to all Clients and any member of the public wishing to interact with City Lodge through the Site, except where otherwise provided herein.
    2. These Terms and Conditions shall be incorporated in and shall apply consistently to every Agreement entered into between City Lodge and Clients, regardless of whether such Agreement is concluded orally, in writing or by digital acceptance.
  6. Use of the Site

    1. This Site and the Site Content are intended for use by Clients solely to provide information about our hotels or assist in making legitimate reservations at a hotel. Save as otherwise provided in any other Agreement, you may not use this Site or the Site Content for anything other than personal and non-commercial purposes. Save as otherwise provided in any other Agreement, you are specifically prohibited from: (a) printing, downloading, copying, adapting or re-transmitting any or all of the Site or the Site Content otherwise than through your bona fide, personal, non-commercial use of the Site without, or in violation of, a written license or agreement with us; (b) using any data mining, robots or similar data gathering or extraction methods; (c) manipulating or otherwise displaying the Site or the Site Content by using framing or similar navigational technology; (d) registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any party if you are not expressly authorised by such party to do so; and (e) using the Site or the Site Content other than for their intended purpose. Such unauthorised use may also violate applicable laws including, without limitation, copyright and trademark laws, the laws of privacy and publicity, and applicable communications legislation and regulations.
    2. You represent and warrant that you will comply with all applicable laws and regulations, including, without limitation, those relating to the internet, data, electronic communications, privacy, and the transmission of data exported from the Republic of South Africa, or the country from which you export the data, the country where data is downloaded, or the country in which you reside.
    3. You agree that you may not upload any data which is malicious, false, misleading, fraudulent or offensive in content. Any breach of this term constitutes a material offence and may result in the removal of such information and/or refusal by City Lodge to allow any further dealings with the Client concerned, and/or possible prosecution with the relevant authorities. In such event, you shall have no claim or claims of whatsoever nature or kind against City Lodge arising out of such cancellation.
    4. Neither City Lodge, nor any person for whom it is vicariously liable at law, will be responsible for consequences of any nature which may arise from force majeure incidents, being those beyond its control; and specifically, not limited to, any misuse of an Client’s personal data that results from the abuse or sharing of a City Lodge Client’s access codes, if applicable. On the rare occasion that this may occur, City Lodge will provide a record to indicate which Clients have had access to the information.
    5. City Lodge Hotels Limited is committed to secure and encrypted storage of the personal information of Clients. The nature of its business is to have this information accessible to its Clients. Under no circumstances will City Lodge give or sell any information relating to Clients to third parties, or organisations it deems not to be in the business of hotel reservations, or where it deems abuse of this access will occur.
    6. Abuse of this website may result in you being denied access to such facilities, at the sole discretion of City Lodge.
    7. You agree to abide by these terms and conditions in respect of any reservations or other services for which fees may be charged and that you are responsible for all charges, fees, duties and taxes arising out of the use of this website (as well as for any use of your account by others, including any person under the age of 18 years).
    8. City Lodge shall use reasonable endeavours to keep the system available and maintain full system functionality at all times. You agree that City Lodge shall not be liable to you or any other person in respect of any loss or damage arising from the unavailability of, or interruption in, the service.
    9. You must sign out of the website once you have finished using the City Lodge website. If you do not do this, unauthorised transactions may result, for which we will not be liable.
  7. Trademarks

    1. Our logos and any other product or service name or slogan contained in the Site are registered or unregistered trademarks of City Lodge and our suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of City Lodge or the applicable trademark holder. You may not use metatags or any other HTML tags, comments or hidden text utilising "City Lodge", "City Lodge" or any other name, trademark or product or service name of City Lodge without our prior written permission. In addition, the look and feel of the Site (including, without limitation, all page headers, custom graphics, button icons and scripts) is the service mark, trademark and/or trade dress of City Lodge and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us.
  8. Links

    1. You may not use a City Lodge logo or other proprietary graphic of City Lodge to link to this Site (or any other site) without our express written permission. Further, you may not frame any of our trademarks, logos or other proprietary information, including the Site Content, without our express written consent.
    2. We make no claim or representation regarding, and accept no responsibility for, directly or indirectly, the quality, content, nature or reliability of third-party Websites accessible by hyperlink from the Site, or Websites linking to the Site. Such sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. We provide such links (if any) to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement or adoption by us of any site or any information contained therein. When you leave the Site, you should be aware that City Lodge’s terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Site.
    3. Your participation, correspondence or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that we will not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.
  9. Advertising

    1. It is our intention to only send you e-mail communications that will be useful to you and that you want to receive. When you create a personal account, join CLHG Rewards, or make a reservation and provide your e-mail address, we will periodically contact you via e-mail and provide information about special offers and promotions that may be of interest to you. These communications will relate to City Lodge offers which may also include the promotions of select, reputable third parties with whom City Lodge has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. When we make use of third party e-mail service providers to send the aforesaid e-mails, these service providers are prohibited from using your e-mail address for any purpose other than to send City Lodge related e-mail.
    2. Should you not wish to receive these e-mail communications, please send an e-mail to privacy@clhg.com.
  10. Verification 

    1. You acknowledge and agree that City Lodge shall be entitled to establish the authenticity of any communication transmitted to it by way of the Internet which purports to emanate from you. You agree that all instructions, consents, commitments, reservations and any other communications which are sent to City Lodge by way of the Internet and which may (as a result of, inter alia, interception, equipment malfunction, the distortion of communication links or any other reason whatsoever) be different from the details actually sent or given, or may not have been given by you at all, shall be deemed to have been given by you in the form actually received by City Lodge and you will be bound by such details with no liability whatsoever attached to City Lodge in regard thereto.
    2. You waive any rights you may have or obtain against City Lodge arising directly or indirectly from any loss or damage of whatsoever nature which you may suffer as a result of the fact that City Lodge acts on your instructions or instructions purported to emanate from you. You agree to and hereby indemnify City Lodge against all and any claims, liabilities, losses, costs, fines, damages and expenses incurred (whether directly or indirectly) by you, arising as a result of the fact that City Lodge has acted on your instructions or instructions which purport to emanate from you.
  11. Warranties and Undertakings

    1. You undertake to conduct all dealings with City Lodge and other users of the Site with the utmost good faith and in accordance with all applicable laws.
    2. You warrant that every instruction and all information given by you to City Lodge shall be accurate, true and correct.
    3. City Lodge makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding, without limitation, the Site, its content and/or accuracy thereof, any services provided via this Site or the suitability of any of the services for a particular purpose or the effectiveness of any security or encryption facilities.
    4. City Lodge does not warrant that the functions provided by the Site will be uninterrupted or error free, or that the Site or the server that makes it available are free from viruses or other harmful components.
    5. City Lodge, its directors, employees, agents or representatives shall not be responsible for any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered by you, the recipient of any services or any third party arising from or as a result of the conclusion of any agreement for the services, or as a result of or which may be attributable (directly or indirectly) to your use of or reliance on the Site, including any information provided thereon, services provided via this Site; any viruses that may infect your computer or other property on account of your access to and/or use of the Site; the efficacy of any security or encryption facilities; or the Internet and you indemnify and hold City Lodge harmless in respect of any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to any of the aforesaid.
    6. You agree that you will not, in using the Site, infect it with any computer programming, including but not limited to a virus, that may damage, interfere with, delay or intercept data or information on the Site and you indemnify and hold City Lodge harmless for any damage or loss caused by any such act.
  12. Indemnification

    1. You agree to defend, indemnify and hold us harmless, as well as our subsidiaries, affiliates, licensors, employees, agents, sponsors, third party information providers and independent contractors, against any and all claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to your use of the Site (including, without limitation, any information you disclose in any dealings you have with any other user of the Site), your conduct, your use of or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the Site Content, or your violation of any rights of another.
  13. Disclaimer

    1. This Site and the Site Content are provided "as is" and we and our directors, members, employees, content providers, agents and affiliates exclude, to the fullest extent permitted by applicable law, any warranty, express or implied, including, without limitation, any implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of this Site or the Site Content, or the unavailability of the same, including, but not limited to, business interruption, loss of business information, loss of data, loss of profits and any direct, indirect, incidental, punitive, special or consequential damages. The functions embodied on or in the materials of this Site are not warranted to be uninterrupted or without error. You, not us, assume the entire cost of all necessary servicing, repair or correction due to your use of this Site or the Site Content. We make no warranty that the Site or the Site Content are free from infection by viruses or anything else that has contaminating or destructive properties.
    2. We use reasonable efforts to ensure the accuracy, correctness and reliability of the Site Content, but we make no representations or warranties as to the Site Content’s accuracy, correctness or reliability.
    3. We do not have direct control over all of the Site Content, make no representations or warranties whatsoever in respect thereof and expressly disclaim any liability in connection therewith. If you find the Site Content, or any part thereof, offensive or believe that any of the Site Content infringes upon any copyright that you own or control, you may file a notification of such complaint or infringement as set forth in clause 14 below.
  14. Limitation of Liability

    1. In no event shall we, our directors, members, employees or agents be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including, but not limited to, loss of use, loss of profits or loss of data, whether in an action in contract, delict (including, but not limited to, negligence) or otherwise, arising out of or in any way connected with the use of the Site, the Site Content or the materials or services contained in or accessed through the Site, including, without limitation, any damages caused by or resulting from your reliance on any information obtained from us, or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorised access to City Lodge’s records, programs or services. In no event shall our aggregate liability, whether in contract, warranty, delict (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of the Site exceed any compensation you pay, if any, to us for access to or use of the Site.
  15. Governing Law

    1. These Site Terms are governed by and will be interpreted according to the laws of South Africa and all disputes, claims and other matters in connection with these Site Terms will be determined in accordance with such laws and in the Courts of South Africa who have jurisdiction to hear the matter.
  16. Termination

    1. Notwithstanding any of these Site Terms, we reserve the right, without notice and in our sole discretion, to terminate your account and/or to restrict or block your use of the Site.
  17. Miscellaneous Provisions

    1. These Site Terms (as varied from time to time in accordance with clause 15 below) constitute the sole record of the agreement between you and us in relation to your use of the Site. Neither you nor us will be bound by any express, tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these Site Terms supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and us in respect of your use of the Site. Notwithstanding the foregoing, our licensors, advertisers or third-party content providers may be granted access to the Site by virtue of a separate written agreement with City Lodge. If this applies to you, these Site Terms must be read in conjunction with such agreement which takes precedence over these Site Terms in the event of any conflict.
    2. Failure or neglect by us to enforce at any time any of the provisions of the Site Terms will not be construed as a waiver of our rights. Any waiver of any provision of the Site Terms will be effective only if in writing and signed by us.
    3. If any clause in these Site Terms is found to be unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect.
    4. Any rights not expressly granted herein are reserved.
  18. Changes to Site Terms

    1. City Lodge reserves the right to change any of the terms and conditions contained in the Site Terms or any policy or guideline of the Site, at any time and in our sole discretion. When we make changes, we will revise the "Last Updated" date at the top of these Site Terms. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes will constitute your acceptance of such changes. We encourage you to review the Site Terms whenever you visit this Site.
  19. Contact Information

    1. Questions or comments about the Site or Site Terms may be directed to info@clhg.com or 011 557 2600.
 

RESERVATION TERMS AND CONDITIONS

  1. CLHG General Terms for all Reservations
    1. Any reservation and use of the facilities at a hotel within the City Lodge Hotel Group is subject to the Standard Terms and Conditions of Residence.
    2. By clicking the "Terms and conditions" button, you signify and accept all terms and conditions contained in this Site.
    3. Guests will be required to produce an authentic form of identification at time of check-in; acceptable forms of identification are South African Identity book or valid passport of which a copy will be taken and securely stored.
    4. There are different types of bookings which have their own unique terms and conditions that can be found below 
      1. Non Peak-period Booking
      2. Peak period Booking
      3. Group Booking
      4. Same day arrival booking
      5. Non-guaranteed booking
      6. Long Stay Booking
    5. This site has an operational payment gateway and any credit card details supplied will be charged immediately, with all successful transactions credited to the reservation number and reflected on the guests tax invoice on departure.
    6. Bookings on this site can be processed without any form of payment or guarantee excluding same day bookings and peak period bookings All charges and refunds will be processed in the hotels local currency
    7. CLHG accepts all major credit cards.
    8. The card used to make a reservation must be presented at time of check-in along with valid matching identification.
    9. Full payment in respect of other services rendered by City Lodge Hotel Group shall be payable by the resident prior to departure from the hotel.
    10. Queries with regard to payments or invoices should be emailed to the selected hotel with the full details of the booking.
  2. CLHG website Rates are:
    1. Valid for online bookings only
    2. Subject to availability, possible fluctuations over peak periods and are subject to change without prior notification.
    3. Website rates are nett and Non Commissionable 
    4. Inclusive of the prescribed value added tax (VAT) and exclusive of tourism levy
    5.  Allow for a room only rate or packaged Bed & Breakfast rate on a single or double basis (Triple in Road Lodges).
    6. Bed and Breakfast packaged rates are non refundable or transferable. The breakfast is applicable for the morning after the nights’ accommodation.
    7. Rates indicated for a "double" are based on two persons sharing a room
  3. Accepted Forms of Payment
    1. CLHG accepts all major credit cards on the website
    2. You agree that the transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 (as amended) and that a binding agreement has been concluded between City Lodge Hotel Group and you in terms of which you authorise the City Lodge hotel group at which a reservation has been made to deduct from, or to debit, the credit card the amount owing for services rendered or to be rendered and that your written signature shall not be required for authorisation purposes.
    3. When making a booking you are able to select different payment options including: 
      1. Non-guaranteed booking
      2. Instant payment to guarantee and confirm your reservation 
    4. For a successful authorisation by the bank you will receive on screen confirmation of your reservation.
    5. For a unsuccessful authorisation by the bank you will receive notification of this on screen and no reservation will be held for you at the hotel.
    6. Deposits can be made at your local CLHG hotel for stays at another CLHG hotel within, please refer to advance deposit procedure Terms and Conditions for more information.
    7. If a company has existing credit facilities with CLHG, and such booking is made on these credit terms, the Hotel will accept the standard form of guarantee from the company to secure the booking e.g. voucher, order, company letter from authorised personnel.
  4. Advance Deposit Requirement 
    1. A booker is welcome to make a cash payment to any hotel in the CLHG group that is convenient to their location. This will be receipted by the hotel and paid to the respective hotel. It is the responsibility of the booker to transmit the receipt and notify the hotel where the booking is made of this payment. Cash only payments will be received. Not permissible for cross border payments.
  5. How to Guarantee your reservation
    1. To Guarantee a reservation, we will require prepayment prior to your arrival in the forms of: 
    2. Credit card which has been processed online
    3. Cash payment paid at the hotel before 12PM on the day prior to arrival
    4. EFT payments need to be made within 7 (seven) days of receipt of the pro forma invoice which you would receive from the individual hotel. It is the responsibility of the traveler to request the pro forma invoice from the hotel directly. Once the payment has been processed, the booker or bookers company needs to notify the hotel by forwarding the proof of payment via email or fax as indicated on the pro forma invoice.
  6. Amendments and Cancellations:
    1. Any amendments or cancellation to the original reservation resulting in changes to your accommodation charge will be processed according to the relevant booking policy.
  7. Non-Peak period Booking Terms:
    1. Non-peak periods are those that fall out of a peak period. Should your booking span both a peak period and non-peak period, the peak period conditions will apply.
    2. Non-guaranteed reservations can be made during non-peak periods
    3. To guarantee your reservation for non-peak periods we request that you process a payment for one nights accommodation charge plus tourism levy.
    4. Should you need to amend or cancel your booking reserved during a non-peak period we allow for this to happen up to the day prior to arrival before 12PM (midday) to avoid any cancellation penalties.
    5. For no show reservations during non-peak periods, a charge of one nights accommodation will be incurred.
    6. All other standard terms and conditions will apply as indicated on the www.CLHG.com site
  8. Peak period Booking Terms:
    1. Definition: “Peak period” means a period during which demand for accommodation is high.
    2. All bookings where wither the arrival or departure dates fall into a peak period, the peak period terms and conditions will apply.
    3. No Non-guaranteed reservations can be made during peak periods
    4. Guarantee your reservation during peak periods; 
      1. Bookings processed 30 (thirty) or more days prior to arrival: 
        1. Payment must be made in full within 7 (seven) days of receiving the Hotel’s pro forma invoice. Failing to do so will result in the booking being cancelled automatically.
      2. Bookings processed less than 30 (thirty) days prior to arrival: 
        1. Payment must be made within 48 (forty-eight) hours of receiving the Hotel’s pro forma invoice. Failing to do so will result in the booking being cancelled automatically.
    5. It is the responsibility of the traveler to request the pro forma invoice from the hotel directly. Once the payment has been processed, the booker or bookers company needs to notify the hotel by forwarding the proof of payment via email or fax as indicated on the pro forma invoice. An EFT payment can take up to 48 (forty-eight) hours to reflect in the Hotel’s bank account.
    6. Should you need to amend or cancel your booking reserved during a peak period; 
      1. 14 (fourteen) days or more prior to the initial booked arrival date to qualify for a full refund and no cancellation fee.
      2. 13 (thirteen) days or less prior to the booked arrival will qualify for a 50% (fifty percent) refund of the cancellation total.
      3. Bookings that are cancelled or reduced, the cancellation charge is on the portion of the booking that is cancelled. For example, if the booking was for 8 nights and is reduced to 4 nights, thereby cancelling 4 nights, the guest will be refunded 2 nights and the hotel will charge the cancellation fee for 2 nights. Minimum charge: 1 night’s accommodation.
    7. A booking can be extended subject to availability in the hotel, but in this instance, immediate payment for the extended stay will be required.
    8. For no show reservations during peak periods, a full reserved charge will be applied and charged. No Show rooms will be released at 12PM the day after the original arrival date and resold accordingly.
    9. All other standard terms and conditions will apply as indicated on the www.CLHG.com site
  9. Same Day Terms
    1. A booking made on the same day of the arrival will require a 100% full prepayment.
    2. This booking will then be held all night as a guaranteed booking.
    3. Should the booking be cancelled before 12PM midday on the day of arrival, please email the confirmation of cancellation to the respective hotel to request a refund.
    4.  Should the booking be cancelled after 12PM midday on the day, no refund will be granted for the first night. If the booking is for multiple nights, the hotel will refund the additional nights less the first night accommodation.
    5. A same day booking can be amended to a later arrival date before 12PM midday on the expected day of arrival. Only online amendments apply and the reserved hotel cannot be changed.
    6. All other standard terms and conditions will apply as indicated on the www.CLHG.com site
  10. Non-guaranteed reservations
    1. Non-guaranteed reservations means that you are able to reserve a room at one of our hotels.
    2. Should you not advise the hotel 24 hours prior to arrival your booking will be released if not guaranteed.
    3. Non-guaranteed reservations are not available during peak periods, same day reservations or group bookings.
    4. All other standard terms and conditions will apply as indicated on the www.CLHG.com site
  11. Group Booking Terms:
    1. Definition: “Group Booking” means a booking of 10 rooms or more reserved by the same booker for a similar period in 1 (one) or more hotels.
    2. Group bookings require full prepayment prior to the group arrival
    3. No Non-guaranteed group bookings will be reserved. 
    4. Group Bookings processed 45 (forty five) or more days prior to arrival: 
      1. A 10% deposit of the total charges must be made within 7 (seven) days of receiving the Hotel’s pro forma invoice to confirm the rate and total of rooms reserved on the groups behalf. Failing to do so will result in the booking being cancelled automatically.
      2. A second deposit amounting to 50% of the total value of the booking is payable on 21 days prior to arrival.
      3. Balance of the group payment is then due to the hotel no more than 15 days prior to the group arrival.
    5. Group Bookings processed between 21 and 45 (forty five) days prior to arrival: 
      1. A 50% deposit of the total group must be made within 48 (forty-eight) hours of receiving the Hotel’s pro forma invoice. Failing to do so will result in the booking being cancelled automatically.
      2. Balance of the group payment is then due to the hotel no more than 15 days prior to the group
    6. Group Bookings processed with a lead time of less than 21 days prior to arrival: 
      1. A 100% full prepayment of the group invoice is payable to the hotel within 48(forty-eight) hours of making the booking or prior to the group arrival for a same day group booking.
    7. Same day Group bookings 
      1. Subject to the hotel’s availability
      2. Full prepayment is required prior to the group arrival at the booked hotel in accordance with the payment forms.
      3. No same day EFT’s proof of payments will be accepted as EFT’s take up to 48hours to reflect in the hotels account.
  12. Group Booking Cancellation Clause
    1. Between date of confirmation and 46 days prior to arrival the 10% deposit will be forfeited and retained by the hotel in the forms of a group cancellation fee.
    2. Between 16 and 45 days prior to group arrival, a 60% deposit will be forfeited and retained by the hotel in the forms of a group cancellation fee.
    3. Between 1 and 15 days prior to group arrival, a 100% deposit will be forfeited and retained by the hotel in the forms of a group cancellation fee.
    4. Should the group not materialize as per the number of rooms reserved, the booker will be held liable for the total number of rooms reserved and quoted for.
    5. All other standard terms and conditions will apply as indicated on the www.CLHG.com site
  13. Long Stay Booking Terms:
    1. Definition: “Long stay Booking” means a booking of 25 consecutive nights or more at the same hotel.
    2. Accommodation charges are to be paid in full at the time of arrival
    3. Should the stay be 29 nights or more, CLHG applies a VAT rebate which is automatically calculated on the guests stay. South African hotels only.
    4. This VAT rebate will reflect on the guests Tax Invoice once the invoice has been settled in full on departure.
 

CREDIT TERMS

1 GENERAL

  • 1.1  “The/this Credit Application” means this incidental Credit Application and credit terms.
  • 1.2 “City Lodge” means City Lodge Hotels Limited, Registration Number 1986/002864/06.
  • 1.3 “City Lodge Agreement” means the latest version of the credit terms and the Hotel Terms and Conditions of Residence on the website.
  • 1.4 “Customer” means the legal entity which requires the credit facility in terms of the completed Credit Application form and shall include its administrators, trustees, assigns or liquidators as fully and effectually as if they had signed this Agreement in the first instance.
  • 1.5 “Website” means www.clhg.com.
  • 1.6 These are the credit terms applicable on date of completion of the Credit Application.  City Lodge shall be entitled to amend these credit terms and conditions from time to time by uploading the latest version thereof on the website.  No latitude, extension of time or other indulgence, which may be given or permitted by City Lodge to the Customer, shall operate as a waiver or novation or otherwise affect any of City Lodge’s rights in terms of or arising from this Agreement.
  • 1.7 The clause headings contained in this Agreement are not be used in the interpretation hereof.
  • 1.8 Each reference in this Agreement to:
    • 1.8.1 the singular includes the plural and vice versa;
    • 1.8.2 a gender, includes the other genders; and
    • 1.8.3 a person means and includes any individual, company, close corporation, partnership, association, firm joint venture, trust, unincorporated organisation, association or any other legal entity, in each case, whether having distinct legal personality or not.

2 CHANGE OF CONTROL

  • 2.1 The Customer hereby undertakes in favour of City Lodge that:
    • 2.1.1 The Customer shall notify City Lodge in writing of any change in the control and/or ownership of the Customer and/or its business not less than 30 (thirty) days prior to the effective date of any such change;
    • 2.1.2 If the Customer is a local, provincial or governmental department then the Customer undertakes to notify City Lodge of any change of name of such governmental department or change of the name of the authorised representative.
    • 2.1.3 The Customer shall notify City Lodge in writing of any change of address and/or telephone number and/or other contact details of the Customer and/or its business in writing, not less than 30 (thirty) days prior to the effective date of any such change.

3 CREDIT FACILITY

  • 3.1 The Customer hereby acknowledges and specifically agrees that any credit facility granted to the Customer by City Lodge, following upon City Lodge’s approval of the Credit Application form, may be summarily withdrawn by City Lodge at any time and without any prior notice to the Customer.  The decision as to whether or not to grant a credit facility to the Customer and whether or not to subsequently withdraw such credit facility is in the sole, absolute and unfettered discretion of City Lodge.
  • 3.2 The Customer hereby unconditionally authorises City Lodge and its employees:
    • 3.2.1 to conduct credit enquiries relating to the Customer, by accessing any credit bureau or related database; and
    • 3.2.2 to transmit details of the Customer to any credit bureau as to how the Customer has performed in meeting its obligations in terms of a City Lodge Agreement concluded between City Lodge and the Customer and to share such information with other credit grantors; and
    • 3.2.3 in the event that the Customer fails to meet its obligations with City Lodge, in respect of a City Lodge Agreement, to notify and record the Customer’s non-performance with any credit bureau; and
    • 3.2.4 to record the consent of the Customer that any and/or all information disclosed by City Lodge to any credit bureau, in respect of the Customer, may be assessed by other credit grantors and used by them in making risk management decisions; and
    • 3.2.5 to attend to the recordal of the existence of the Customer’s account with City Lodge by any credit bureau.
  • 3.3 City Lodge shall at any time be entitled to request security in the form of a deposit, guarantee or surety in a format acceptable to City Lodge, from the Customer and to refuse to grant a credit facility in the event that the Applicant fails to provide the required security.

4 PRICE, PAYMENT AND INTEREST

  • 4.1 Each and every invoice to the Customer shall be paid by the Customer to City Lodge, without any deduction or set off of any nature whatsoever, in accordance with the details set out in such invoice.
  • 4.2 The payment terms in respect of each and every invoice to the Customer shall be strictly 30 (thirty) days calculated as from the date of statement.
  • 4.3 In the event of the amount payable in terms of any invoice not being paid in full by the Customer to City Lodge on the applicable due date thereof and Customer failing to make payment within 20 (twenty) days of date of written demand by City Lodge for payment, interest shall accrue on the amount of such overdue amount at the prime overdraft interest rate of City Lodge’s bankers plus 3% from the due date, to the date of full payment of such overdue amount.
  • 4.4 In the event of the Customer defaulting on any payment obligation to City Lodge and Customer failing to make payment within 20 (twenty) days of date of written demand by City Lodge for payment, any discounts previously allowed by City Lodge in respect of the Customer’s said payment obligation, shall be cancelled and interest on the full pre-discount amount shall accrue in accordance with the provisions of clause 4.3.
  • 4.5 The Customer’s liability or indebtedness to City Lodge shall include all amounts invoiced by City Lodge from time to time and City Lodge shall not be limited to any credit facility granted to the Customer.

5 BREACH

  • 5.1 Should the Customer fail to make payment to City Lodge in terms of clause 4 above, then without prejudice to any other rights and/or remedies which City Lodge may have in terms of any Agreement with the Customer, or at law:
    • 5.1.1 City Lodge shall be entitled to suspend its further obligations to the Customer;
    • 5.1.2 City Lodge shall be entitled to cancel any and all Agreements with the Customer;
    • 5.1.3 Any amounts not yet paid for by the Customer shall immediately become due, owing and payable by the Customer to City Lodge.
    • 5.1.4 City Lodge shall further be entitled to retain all payments previously made to it by the Customer either as a penalty or as a genuine pre-estimate of its liquidated damages, or to claim such damages from the Customer as City Lodge may have sustained by reason of the event of default and to set off the payment amounts so retained against the damages when determined.
  • 5.2 The aforementioned rights are without prejudice of City Lodge’s right to claim such damages to which it may be entitled.
  • 5.3 The Customer agrees to pay, on demand, all legal costs incurred by City Lodge, calculated on the attorney and own client scale including collection commission, tracing fees and the like.

6 GOVERNING LAWS/JURISDICTION

  • 6.1 The Credit Application shall in all respects, be governed and construed in strict accordance with the laws of the Republic of South Africa and all disputes, actions and other matters which may arise in connection with the relationships established by this Credit Application, or otherwise, as a result of this Credit Application, shall be determined in accordance with such laws.
  • 6.2 The Customer shall comply with all legislation applicable to the transactions envisaged under of this Agreement including, but not limited to, the Companies Act, the Prevention and Combating of Corrupt Activities Act, the Public Finance Management Act, 
  • 6.3 The Customer, in accordance with the Magistrate’s Court Act No. 32 of 1944, as amended, hereby consents to the jurisdiction of the Magistrate’s Court having applicable jurisdiction, notwithstanding that any claim by City Lodge, exceeds the jurisdiction of the Magistrate’s Court as to value.  City Lodge shall nevertheless in its sole and absolute discretion to be entitled to institute proceedings against the Customer in the High Court of South Africa.

7 AUTHORISATION

  • 7.1 The Customer warrants that the person executing this document is lawfully authorised to conclude this transaction on behalf of the Customer.
  • 7.2 The following documents shall be provided to City Lodge on request:
    • 7.2.1 If Customer is a Company, Close Corporation or Trust – Business Incorporation Documents;
    • 7.2.2 If Customer is a sole proprietor – Identity document;
    • 7.2.3 If Customer is a governmental department – a letter on an official governmental letterhead from the departmental head authorising the execution of this document;
    • 7.2.4 Proof of VAT Registration, if applicable;
    • 7.2.5 Proof of principle place of business.
    • 7.2.6 If Customer is a Company, Close Corporation, Trust or governmental department – a resolution authorising the entity to enter into this transaction with City Lodge;
  • 7.3 City Lodge has no obligation to verify any authorisation or the authenticity of the aforementioned documentation and the Customer indemnifies City Lodge against any loss, damages, costs, claims, expenses, fines, penalties or the like arising from a breach of this clause 7.

8 DOMICILIA

  • 8.1 The Customer hereby chooses its domicilium citandi et executandi for all purposes, including the service of all process, at the physical address of the Customer as recorded in the Credit Application.  In the event of the Customer not being resident, or normally conducting business within the Republic of South Africa, the Customer hereby irrevocably and unconditionally consents and submits to the jurisdiction of the High Court of South Africa.
  • 8.2 City Lodge hereby chooses its domicilium citandi et executandi for all purposes including the service of all process at “The Lodge”, Bryanston Gate Office Park, Corner Homestead Avenue and Main Road, Bryanston, Johannesburg. 
 

BID2STAY TERMS & CONDITIONS

TERMS AND CONDITIONS FOR USE OF THIS WEBSITE AND/OR THE SERVICES OFFERED VIA THIS WEBSITE BY CITY LODGE HOTELS LIMITED (“TERMS”)

INTRODUCTION

City Lodge Hotels Limited (“City Lodge”, “Bid2Stay”, “we”, “us” or “our”), registration number 1986/002864/06, is committed to providing service of the highest standard to all who access the Bid2Stay website ("website").  These terms have therefore been prepared to inform you of the principles governing the use of this website and the terms on which Bid2Stay offers you access to our services.

Please read these terms carefully. By accessing or using computer software and/or material via this website, you (the “user” or “you”) agree to be bound by the terms contained herein and by all terms, policies and guidelines incorporated by reference.  If you do not agree to all of these terms, do not use this website.

These terms apply to your use of this website and do not alter in any way the terms or conditions of any other agreement you may have with City Lodge, its subsidiaries or affiliates.

You represent and warrant that you are over the age of 18 and are lawfully able to accept these terms. If you are using the website on behalf of any entity, you further represent and warrant that you are authorised to accept these terms on such entity’s behalf, and that such entity agrees to indemnify City Lodge for violations of these terms.

A. GENERAL TERMS AND CONDITIONS OF THE WEBSITE

This website is owned by City Lodge and pertains only to auctions in respect of the Courtyard, City Lodge and Town Lodge Hotels. It is an auction website whereby a select number of rooms are put on auction for a specific period. Guests are however able to book the arrival and departure dates outside of the bid period however these rates will not be charged at the bid rate, they will be at the public rate.

City Lodge may at any time modify these terms and conditions and your continued use of the website will be subject to the terms and conditions in force at the time of your use. Accordingly we kindly request that you review these terms and conditions periodically as your continued access or use of the website shall be deemed to signify your acceptance of the amended terms and conditions.

City Lodge reserves the right at any time to change or discontinue, without notice, any aspect, feature or service offered by way of this website.

No opinions, information, data or content contained on the website shall be construed as advice and same are offered for information purposes only.

USE OF THE WEBSITE

The reservations feature of this website is provided solely to assist you with information about our hotels and to make legitimate reservations. You agree that the reservations facilities of this website shall be used only to make legitimate reservations and that abuse of this website may result in you being denied access to such facilities, at the sole discretion of City Lodge.

You are specifically prohibited from:

  • manipulating or otherwise displaying the website or the website content by using framing or similar navigational technology;
  • registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any party if you are not expressly authorised by such party to do so;
  • using the website or the website content other than for their intended purpose.
  • Such unauthorised use may also violate applicable laws including, without limitation, copyright and trademark laws, the laws of privacy and publicity, and applicable communications legislation and regulations.
  • You agree to abide by these terms and conditions in respect of any reservations or other services for which fees may be charged and that you are responsible for all charges, fees, duties and taxes arising out of the use of this website (as well as for any use of your account by others, including any person under the age of eighteen years).

DISCLOSURES REQUIRED BY SECTION 43 OF THE ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT, 25 OF 2002

The required disclosures are displayed on this website and at www.clhg.com and are deemed to form part of these terms and conditions.

COPYRIGHT, INTELLECTUAL PROPERTY AND TRADEMARKS

The content on this website including all registered and unregistered trade marks, logos and other graphics, constitutes the intellectual property of City Lodge and all data and information communicated to or from the website remains the sole property of City Lodge and is protected under applicable South African Copyright and Trade Mark Laws, International Trade Marks and Copyright Laws and conventions. 

You may view, electronically copy and print portions of the website for your personal use and for purposes of making online reservations.

You may not reproduce, duplicate, publish, modify, copy, download, upload in any manner, post, broadcast or transmit, reverse engineer or disenable, display, or distribute or in any way exploit any of the content, that being software and/or material.  You may not use a City Lodge logo or other proprietary graphic of City Lodge to link to this website (or any other site) without our express written permission. Any such actions are strictly prohibited and constitute an unlawful infringement of our intellectual property rights.

The look and feel of the website (including, without limitation, all page headers, custom graphics, button icons and scripts) is the service mark, trademark and/or trade dress of City Lodge and may not be copied, imitated or used, in whole or in part, without our prior written permission.

Requests for permission regarding any issue relating to the content which fall into the ambit of the limitations stated above, including the use of metatags or any other HTML tags, comments or hidden text utilising "City Lodge" or any other name, trademark or product or service name of City Lodge, can be made by contacting the Bid2Stay contact person listed herein.

You are also strictly prohibited from creating works, and/or software materials derived from or which are based on the contents found on this website. The prohibition applies regardless of whether the content is sold, negotiated or given away and/or further alienated in any manner whatsoever. 

LINKS TO THIRD PARTY WEBSITES

The website may contain links to other websites carrying information produced by third parties. These links are not to be interpreted as constituting a relationship between City Lodge and such third party or as an endorsement by City Lodge of such third party, its products, services or the content of its website. No inference can be made or representation implied that City Lodge is connected with, operates or controls these linked web sites.

The use of or reliance on third party links is at your own risk and City Lodge shall not be held responsible or liable for the contents, use or inability to use or access any third party website or any links contained in any third party website.

Whether or not these linked sites are in fact affiliated with City Lodge, City Lodge is not responsible for the content on the aforesaid sites.

The links sites are for your convenience only and your access thereto is at your own risk. When visiting linked sites, you must refer to that linked site's individual terms of use and you cannot rely on the terms of this agreement

ADVERTISING

It is our intention to only send you email communications that will be useful to you and that you want to receive. When you create an account and/or make a reservation and provide your email address, we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you. These communications will relate to City Lodge offers which may also include the promotions of select, reputable third parties with whom City Lodge has a strategic marketing relationship because they offer products or services that we believe would be of interest to you.

When we make use of third-party email service providers to send the aforesaid emails, these service providers are prohibited from using your email address for any purpose other than to send City Lodge related email.

Should you not wish to receive these e-mail communications, please send an e-mail to privacy@clhg.com

VERIFICATION

You acknowledge and agree that City Lodge shall be entitled to establish the authenticity of any communication transmitted to it by way of the Internet which purports to emanate from you. You agree that all instructions, consents, commitments, reservations and any other communications which purport to emanate from you and which are sent to City Lodge by way of the Internet and which may (as a result of, inter alia, interception, equipment malfunction, the distortion of communication links or any other reason whatsoever) be different from the details actually sent or given, or may not have been given by you at all, shall be deemed to have been given by you in the form actually received by City Lodge and you will be bound by such details with no liability whatsoever attaching to City Lodge in regard thereto.

SYSTEM AVAILABILITY

This website is provided "as is" and on an "is available" basis, without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to warranties of satisfactory quality, non- infringement, title, security and compatibility. 

City Lodge shall use reasonable endeavours to keep the system available and maintain full system functionality at all times. You agree that City Lodge shall not be liable to you or any other person in respect of any loss or damage arising from the unavailability of, or interruption in, the service.

City Lodge reserves the exclusive right to discontinue providing the website or the service or any aspect or feature of Bid2Stay without notice to you and City Lodge shall not be liable to you or any other person in respect of any loss or damage arising from the discontinuance of the service.

WARRANTIES, DISCLAIMER AND EXCLUSION OF LIABILITY

You undertake to conduct all dealings with City Lodge and other users of the website with the utmost good faith and in accordance with all applicable laws.

You warrant that every instruction and all information given by you to City Lodge shall be accurate, true and correct and you agree that the use of the website is at your sole risk.

You waive any rights you may have or obtain against City Lodge arising directly or indirectly from any loss or damage of whatsoever nature which you may suffer as a result of the fact that City Lodge acts on your instructions or instructions purported to emanate from you. You agree to and hereby indemnify City Lodge against all and any claims, liabilities, losses, costs, fines, damages and expenses incurred (whether directly or indirectly) by you, arising as a result of the fact that City Lodge has acted on your instructions or instructions which purport to emanate from you.

City Lodge makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding, without limitation, the website, its content and/or accuracy thereof, any services provided via this website or the suitability of any of the services for a particular purpose or the effectiveness of any security or encryption facilities.

City Lodge does not warrant that the functions provided by the website will be uninterrupted or error free or that the errors will be corrected, or that the website or the server that makes it available are free from viruses or other harmful components.

City Lodge, its directors, employees, agents or representatives shall not be responsible for any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered by you, the recipient of any services or any third party arising from or as a result of the conclusion of any agreement for the services, or as a result of or which may be attributable (directly or indirectly) to your use of or reliance on the website, including any information provided thereon, services provided via this website; any viruses that may infect your computer or other property on account of your access to and/or use of the website; the efficacy of any security or encryption facilities; or the internet and you indemnify and hold City Lodge harmless in respect of any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to any of the aforesaid.

You agree that you will not, in using the website, infect it with any computer programming, including but not limited to a virus, that may damage, interfere with, delay or intercept data or information on the website and you indemnify and hold City Lodge harmless for any damage or loss caused by any such act.

PRIVACY AND COOKIES POLICY

We are committed to protecting your privacy. Please refer to our Privacy and Cookies Policy at www.clhg.com for information on how we collect, use and disclose personal information. 

Should you not wish us to use your personal information, please send an e-mail to privacy@clhg.com, however please be aware that this may mean that we are unable to allow you to use this website, make a reservation or make use of any of the services we offer.

GENERAL

These terms and conditions shall be governed in all respects by the laws of the Republic of South Africa and all disputes, claims and other matters in connection with these website terms will be determined in accordance with such laws and in the Courts of South Africa who have jurisdiction to hear the matter.

These terms and conditions constitute the entire agreement between the parties with regard to the subject matter hereof and supersedes all prior oral and written agreements.

Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us.

No failure or delay on the part of City Lodge in exercising any right or remedy hereunder or enforcing these terms and conditions shall operate as a waiver thereof.

Clause and paragraph headings are for purposes of reference only and shall not be used in interpretation.

All provisions of these terms and conditions are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. If any provision should be held to be invalid, unenforceable or unlawful then it shall be severable from the rest and the remaining provisions shall continue in full force and effect.

FORCE MAJEURE

Delay or failure to comply with or breach of any of these terms and conditions if occasioned by or resulting from an act of God or public enemy, fire, explosion, earthquake, perils of the sea, flood, storm or other adverse weather conditions, war declared or undeclared, civil war, revolution, civil commotion or other civil strife, riot, strikes, blockade, embargo, sanctions, epidemics, act of any Government or other authority, compliance with Government orders, demands or regulations, or any circumstances of like or different nature beyond the reasonable control of the party so failing, will not be deemed to be a breach of these terms and conditions nor will it subject either party to any liability to the other.

In the event that either party is prevented from carrying out its obligations in terms hereof by reason of force majeure lasting continuously for a period of 7 (seven) days, the parties will consult with each other regarding the future implementation of these terms and conditions. If no mutually acceptable arrangement is arrived at within a period of 7 (seven) days thereafter, City Lodge shall be entitled to terminate all of its rights and obligations in terms of or arising from these terms and conditions and/or any service forthwith on written notice.

B. RESERVATION TERMS AND CONDITIONS FOR ONLINE BOOKINGS

RATE INFORMATION AND AVAILABILITY

Rates on offer on this website are only available in respect of online bookings and provided that the correct spinning and bid procedure which is displayed on the website is correctly followed.

A select number of rooms at selected hotel for a specific date range are added to the bid2stay site periodically and these are the nights that can be bid for to receive a discount and/or other value added benefits. Should a guest wish to book for additional nights that are not part of the auction period, these nights will not be discounted at all.

The site does not allow guests to book on the bid2stay site if there is not a night on which they can bid included in the guests required stay, they will be asked to book this room on www.clhg.com and different rates will apply.

Guests are able to amend the dates so the arrival and/or departure dates fall outside of the bid period however these rates will not be charged at the bid rate, they will be at the walk in/standard rate published.

On bid2stay your spin options may give you 1 free breakfast, however this is not guaranteed. This means that for the duration of your stay at that hotel one (1) free breakfast will be granted for one (1) person on one (1) day during the standard operating hours of breakfast. You may be asked to sign for the breakfast but will not be charged for this one (1) breakfast.  Any other food and beverages charges incurred will be for your own account.

On bid2stay your spin option could give you a beverage voucher, however this is not guaranteed. This means that for the duration of your stay, you are welcome to have beverages to this voucher value from the hotel sundowner bar. You will be asked to sign for the beverages and a credit to the value of the voucher will be passed on your room account.   Any other food and beverages charges incurred will be for your own account.

None of the value added benefits (breakfast, beverage voucher or CLHG Rewards) will be refunded in cash or can be transferred in any way to a later date at the same or different hotel. These value added benefits must be enjoyed during the stay in which the bidded night(s) fall.

In order to benefit from the CLHG Rewards points that you could win when booking through Bid2Stay, you must be a CLHG Rewards member.  While it is not required, we encourage you to Register a CLHG Rewards profile, or should you be an existing member, Log-in before continuing.

Any CLH Rewards Points that are awarded to you through the bid2stay website will be given to you on your CLHG Rewards Account 24 to 48 hours after your departure from the hotel. The points are awarded once off regardless of the length of your stay. For example, should you have won 50 points and your Bid2Stay booking was for 5 nights, you will receive 50 CLHG Reward Points for the 5 night stay in total.

Spins are limited to three spins per 24 hours, and once you start spinning you will not be able to return to the website for a 24 hour period.

If you do not select the first bid and choose to spin again, you will not be able to return to the previous deal. If you do not select the second bid, you will be able to bid again for a third option but will not be able to return to your first or second bids. You then have your third bid to accept or decline. You will not be able bid again for this hotel and date range for a further 24 hours.

Please note that it is not guaranteed that a spin will result in a booking or reservation.  Only once a bid is accepted by you and is immediately paid for online is your reservation guaranteed.

Please make sure you have made your selections correctly, as bookings taking advantage of Bid2Stay discounts may not be modified, only cancelled.

Rates are nett and non-commissionable and include accommodation and tourism levy as well as VAT and do not include any meals, beverages or any other charges that you may incur during your stay at the hotel. You will be required to settle the outstanding amount with the hotel directly and any amendments to the original reservation resulting in changes to your accommodation charge will be processed according to the standard rate published on www.clhg.com. 

RESERVATIONS ARE GUARANTEED

All reservations made on this site are paid in full at time of booking and are therefore guaranteed.

No refunds will be done on cancelled reservations or for reduced number of nights booked and stayed at a hotel.

Reservations cannot be amended or changed for another date.

You are expected to arrive at the stipulated hotel from 14:00 on day of arrival, check in day. Your room will be held until 11:00am the day following the arrival date.

Should you not have arrived to check in from 14:00 on day of arrival to 11:00AM the following day (20 hours) your room will be released and your reservation will be cancelled. You will forfeit your booking and money paid.

Should you expect to arrive after this stipulated period, please contact the hotel management and request this as special arrangement.  While the hotel shall do its best to accommodate any changes you may require, it is not guaranteed that it shall do so.

TIME OF CHECK IN

At the time of check-in to the hotel you will be required to sign the front and back of the hotel registration card and you agree to be bound to the hotel’s terms and conditions of residence and conditions of entry.

ENDING A SESSION

You must sign out of the website once you have finished using the website. If you do not do this, unauthorised transactions may result, for which we will not be liable.

USER GENERATED CONTENT

Any notes, images, creative materials, ideas, suggestions concepts, communication including any data, questions, comments and other information submitted by you to the website via transmission by electronic mail or otherwise (“submissions”), shall be deemed to be and remain the exclusive property of City Lodge. The various forms of content, which are found on the website, shall be deemed to remain the exclusive property of City Lodge. 

City Lodge has the right, but not the obligation to monitor and review submissions submitted by users. City Lodge shall not be responsible for any of the content of these messages. 

City Lodge further reserves the right to delete, move or edit submissions that City Lodge, in its exclusive discretion, deems abusive, defamatory, obscene or in violation of any copyright or trademark laws or otherwise objectionable. 

RULES OF CONDUCT FOR THE USER

The user agrees that they will not transmit submissions to City Lodge that:

Use any of the bulletin boards, chatrooms and other public areas found on the website (“forums”) for illegal purposes;

Are for purpose of spamming;

Restrict or inhibit any other user from using and enjoying the forums;

Are unlawful, threatening, abusive, defamatory, obscene, vulgar, profane pornographic and/or allow for indecent information that constitutes a criminal offence and/or gives rise to a civil liability claim or otherwise violates any local, national or international law;

Violate the copyright, trademark or other Intellectual property rights of any other person by the submission of the content to City Lodge through the forums or other user generated content avenues, which allow for such submissions. The user by the transmission of content in any manner whatsoever, represents to City Lodge that they are the rightful owner of such content transmitted or that the user has obtained permission from the rightful owners to submit such content transmitted;

Contain viruses or other harmful content; and

Are intended for commercial purposes, contain marketing or promotional materials or are intended to solicit donations.

The user agrees that all submission become the exclusive property of City Lodge. The user agrees that they shall be solely liable for any damage resulting from any infringement of copyrights, trademarks and other proprietary rights or any other damages resulting from such a submission.

 

 

COMMISSION TERMS AND CONDITIONS

The general terms contained in the credit terms published on the City Lodge Hotels Limited (“CLHG”) website shall be applied to and must be read in conjunction with the terms below. Only International Air Transport Association (“IATA”) registered travel agencies (the “Customer”) shall, unless otherwise specifically agreed to in writing by CLHG, qualify to receive commission on the terms and conditions contained herein.  CLHG reserves the right to, at any time, amend the qualifying criteria required for a travel agency to receive commission.

Commission on invoices paid in respect of accommodation only (excluding VAT and all levies) shall be subject to the following terms and conditions:

  • 1.1 Each and every invoice made out to the Customer shall be paid by the Customer to CLHG, without any deduction or set off of any nature whatsoever, in accordance with the details set out in such invoice.
  • 1.2 The payment terms in respect of each and every invoice to the Customer shall be strictly 30 (thirty) days calculated as from the date of statement where incidental credit has been provided to the customer in accordance with the CLHG credit terms, failing which all invoices shall be pre-paid in full.
  • 1.3 The customer shall earn commission based on the amount of accommodation only (excluding VAT and all levies) at the following rates, which shall be calculated as from the date of statement to the date of full payment as follows:
    • Payment within 30 (thirty) days from the date of statement – 10%
    • Payment within 60 (sixty) days from the date of statement – 5%
    • Payment within 90 (ninety) days or more from the date of statement – 0%
    • CLHG reserves the right to amend the above rate percentages.
  • 1.4 CLHG shall, on or before the fifteenth  day of every month, inform the Customer of the commission for which they qualify and payment to the Customer shall be effected by CLHG within 30 days of CLHG receiving an invoice from the Customer detailing the amount of commission owing.
  • 1.5 Should the Customer fail to issue the invoice within 60 days of CLHG informing the Customer of the commission amount, CLHG shall be under no obligation to pay the commission amount to the Customer.
  • 1.6 All payments shall be effected in South African Rands (“ZAR”) and all invoices shall reflect amounts owing in ZAR.
  • 1.7 Should the Customer qualify for commission amounts but be indebted to CLHG for any amounts owing in respect of accommodation and associated services, both the Customer and CLHG hereby agree that CLHG shall be entitled to set the commission amounts payable by CLHG off against the amounts owing by the Customer in respect of accommodation and associated services.
  • 1.8 Should there be any disagreement between the Customer and CLHG on the commission amounts due and payable, these must be raised by the Customer to CLHG within 10 days of CLHG informing the Customer of the commission for which they qualify.  Should the Customer fail to query the commission amounts within the 10 day time period, the Customer shall be deemed to have accepted the amount owing and may not query it at a later stage.  Should the Customer disagree on the commission amount calculated by CLHG, the onus shall be on the Customer to prove the commission amount they believe to be owing.
  • 1.9 In the event of the amount payable in terms of any invoice not being paid in full by the Customer to CLHG on the applicable due date thereof, all commissions earned shall be forfeited. 
  • 1.10 CLHG shall be entitled to amend and/or cancel these commission terms and conditions from time to time at their sole discretion and shall endeavour to communicate such changes to the qualifying Customers via a suitable medium.
 

STANDARD TERMS AND CONDITIONS OF RESIDENCE

  1. INTRODUCTION
    1. City Lodge Hotels Limited, Registration No. 1986/002864/06 (“CLH”) is a public company with limited liability duly registered in accordance with the company laws of the Republic of South Africa. For purposes of this Agreement, CLH shall include all entities controlled by or under common control with CLH and for the purposes of this clause "control" means ownership (direct or indirect) of 50% (fifty percent) or more of the voting shares of CLH or otherwise having the power (direct or indirect) to govern the financial and the operating policies or to appoint the management of such entity.
    2. The Guest is the person whose details and signature appear on the registration card and who accepts these terms and accepts responsibility on behalf of all persons indicated on the registration card and/or residing at the hotel.
    3. The Guest agrees to enter the hotel premises and use the hotel facilities subject to these terms.
  2. INTERPRETATION 

The rule of construction that an agreement shall be interpreted against the person responsible for its drafting or preparation shall not apply to these terms.

  1. DURATION

These terms shall commence on date of signature of the registration card and shall continue until the Guest has completed his stay at the hotel and paid all amounts outstanding and due and payable to the hotel.

  1. RESERVATION, CANCELLATION AND NO SHOW POLICIES
    1. In order to confirm availability at a hotel a Guest must make a reservation through a City Lodge approved on-line booking-channel, telephonically, by e-mail or through a tour operator or travel agent. Walk-ins are acceptable subject to availability at that time.
    2. All reservations will be held until 16h00 on the reserved date of arrival. All reservations not guaranteed for late arrival after 16h00 will be released and cancelled at 16h00. If a guest arrives after 16h00 and the hotel has a vacancy, the reservation may be reinstated and the guest checked in.
    3. To guarantee a reservation or to guarantee for late arrival the hotel must have one of the following:
      1. Credit card details, including Cardholder name, Card Type, 16 digit credit card number. Expiry Date, CVV Number;
      2. A voucher from a travel agent;
      3. If paying by cash, a deposit or payment securing a minimum one nights’ accommodation, VAT and tourism related levies (if applicable) paid into the hotel’s bank account in cleared funds;
      4. A company order guaranteeing payment;
    4. A late arrival guarantee will include a charge on the credit card or to the travel agent, tour operator or corporate of one nights’ accommodation, VAT and tourism related levy (if applicable).
    5. If no room is available for a late arrival guaranteed reservation the host hotel will reserve a room at another equivalent hotel and arrange transport for the guest to get to the alternate hotel. The host hotel is responsible for the difference in room rate should the alternate hotel’s room rate be more expensive that the host hotel’s rate.
    6. In the event of a Guest not showing, a no show charge will be administered to the tour operator, corporate or travel agent or against the credit card provided of one nights’ accommodation, VAT and tourism related levy (if applicable).
    7. Overbooking may occur inadvertently from time to time. In this event the host hotel will reserve a room at another equivalent hotel and arrange transport for the guest to get to the alternate hotel. The host hotel is responsible for the difference in room rate should the alternate hotel’s room rate be more expensive that the host hotel’s rate.
    8. In the event of a Guest cancelling a reservation less than 24 hours before the date of arrival, a cancellation charge may, at the hotel’s sole discretion, be administered to the tour operator, corporate or travel agent or against the credit card provided of one nights’ accommodation, VAT and tourism related levy (if applicable). Cancelled Group bookings and cancellations less than 24 hours before the date of arrival during peak periods will incur a cancellation charge, without exception. In the event of a cash deposit, the hotel is entitled to levy the aforementioned cancellation charge against such cash deposit and refund the balance to the Guest in accordance with their instructions.
    9. In the event of a Guest cancelling a reservation more than 24 hours before the date of arrival, the hotel shall refund the full amount paid in advance, to the relevant to the tour operator, corporate or travel agent or against the credit card provided or against the cash deposit. Requests for a refund will be processed within 5 business days from date of cancellation.
    10. Cheques will not be accepted for any purposes whatsoever unless pre-authorised by the General Manager of the hotel.
  2. RULES OF RESIDENCE
    1. Rooms are configured specifically as detailed on the CLH website www.clhg.com,  in accordance with the Occupational Health and Safety Act.  The configuration may be amended by CLH from time to time in its sole discretion.

5.2        CLH reserves the right in its sole discretion to determine how many guests are permitted per room based on room configuration and health and safety requirements applicable from time to time. It is the Guest’s responsibility to pre-confirm with CLH the room configuration and guest allocation per room.  CLH accepts no liability should the hotel need to book additional rooms on registration due to incorrect room configuration/guest quota made on reservation.

5.3        All rooms in City Lodge hotels are configured as non-smoking rooms, unless a Guest specifically requests a designated smoking room and such designated smoking room is available at the time of making the reservation.  Smoking in the public areas of the hotel is only permitted in specifically designated areas at the hotel premises, in accordance with the Tobacco Control Act.  

5.4        Cleaning, restaurants and / or fast food establishments, shuttle and security services are provided to the hotel by third party contractors and accordingly Guests indemnify the hotel against any loss, damage, death or injury caused by any act of omission of such third party contractors.

5.5        Guests are responsible for safe-keeping of their own valuables and travel documentation, wherever it may occur on hotel premises and accordingly the hotel accepts no liability whatsoever for lost, stolen or damaged valuables.

5.6        No weapons of any description are permitted to be brought onto the hotel premises nor may weapons be kept or handled anywhere in or on the hotel premises, it being the risk and responsibility of the owner to ensure that weapons are properly secured off site

5.7        Whilst CLH has taken reasonable security precautions at its premises and is concerned with the safety and security of its Guests and their property, CLH does not warrant the safety of any person on any part of the hotel premises and it is the responsibility of a Guest to take reasonable safety precautions to ensure his / her safety and well-being.

5.8        Guests consent to a General Manager and/or Assistant General Manager and/or Junior Assistant General Manager accessing the Guest’s room if he/she has reasonable cause to believe access is necessary in the interest of the health and/or safety and/or security of the Guest and/or any person for whom the Guest is responsible and/or hotel staff and/or hotel property, and the Guest indemnifies CLH against any loss, damage, death or injury incurred by the Guest or any person for whom the Guest is responsible howsoever arising from such access.

5.9        Guests make use of all hotel facilities at their own risk, including but not limited to the use of restaurant facilities, parking areas, shuttle / taxi services, swimming pools, gymnasium facilities, WIFI, business facilities and the like.

5.10      Guests are to specifically note that hotel swimming pools may not be gated off or contained and no life guards are on duty at any swimming pools.  It is the Guests responsibility to at all times supervise children under the age of 18 both at swimming pools and on the hotel premises in general. Guests indemnify the hotel against any loss, damage, death or injury caused to a minor whilst not under the supervision of the Guest.

5.11      Should a Guest contract with the hotel to stage an event, then the Guest shall remain liable and indemnifies the hotel against any loss, damage, death or injury, costs, fines, penalties and the like arising from any act of omission of Guest appointed third party contractors, including but not limited to any third party contractor failing to adhere to any laws applicable to the services rendered by them for such event.

5.12      In addition to the aforementioned, each hotel premises may have signage detailing specific rules applicable to those hotel premises.  Such signage is deemed to be incorporated into these terms by this reference.

5.13      The Guest shall be liable for and indemnifies CLH against any loss, damage, medical and/or safety and/or security emergency costs, fines, penalties and the like arising from a Guest, and or any person for whom a Guest is responsible under this Agreement.

  1. RATES AND PAYMENT
    1. The rates payable for any reservation are indicated when a Guest makes a reservation. On arrival and check-in, a Guest must either:
      1. Present a credit card with details, including Cardholder name, Card Type, 16 digit credit card number. Expiry Date, CVV Number against which the hotel shall debit the full room rates, tourism related levy (if applicable), VAT and/or any other amounts agreed on; or
      2. Present a voucher from a travel agent or tour operator indicating the details of the reservation and billing instructions, rates (and whether or not they have been pre-paid) and the services to be rendered; or
      3. If paying by cash, pay the full room rates and/or other amounts, tourism related levy (if applicable)  and VAT invoiced on check-in; or
      4. Present a company order guaranteeing payment.
    2. Guests shall be liable for payment for all extras invoiced on check-out including but not limited to, costs for breakfast, additional restaurant and bar accounts, transport, business administration, laundry, damages, breakage deposit and / or actual costs etc.  In the event that a Guest fails to pay such extras then such amount shall be debited against the credit card, tour operator, travel agent or corporate account or invoiced, in which event such invoice shall be paid within 20 (twenty) days of CLH’s written demand,  failing which CLH shall be entitled to charge penalty interest at the prime overdraft interest rate of CLH’s bankers plus 3% from due date to date of full payment of such overdue amount, together with such attorney’s legal costs and collection fees incurred.
    3. Cheques will not be accepted for any purposes whatsoever unless pre-authorised by the General Manager of the hotel.

    4. If at any time any tax or levy is increased as a result of a change in any relevant local law applicable, then CLH shall be entitled to immediately levy such increase when effective without any further notice to any person.
    5. All payments to be made hereunder to CLH shall be made free and clear of, and without any deductions for or on account of, any set-off or counterclaim.  Guests shall not be entitled to exercise any right of set off with respect to any amounts owing to CLH under this Agreement against any amounts owing to him/her under any other agreement or obligation.
    6. Eft payments may be made into CLH’s designated bank account to settle accounts. The guest is responsible for verifying CLH’s bank details.  Accordingly CLH will not be responsible for fraudulent changes to bank details that have not been verified by the guest and CLH is hereby indemnified against any resultant loss or damage incurred.
    7. In the event of non-payment by the guest of any amount due or owing to CLH for any reason whatsoever,  the guest, by his signature hereto expressly provides his/her consent to being listed on any credit bureau system by CLH without further notice.
  2. GROUPS, TOUR OPERATERS, TRAVEL AGENT POLICY
    1. All guests booked through tour operators, travel agents, corporate or other group bookings are required to accept these terms and conditions by signature on check-in.
    2. All terms applicable between a corporate, tour operator or travel agent will be specifically agreed in a written contract between such party and CLH, which contract shall incorporate these terms. In the event of a conflict between the contract and these terms, the provisions of the contract will apply.
  3. DATA PRIVACY
    1. The Guest acknowledges that when making a reservation CLH is obliged by law to collect the personal information of all guests residing at the hotel and may from time to time be required to provide such information to the relevant government and/or regulatory authorities. Accordingly CLH will collect the personal information of guests for these purposes and also for safety and security purposes of CLH and all its guests (“the Purposes”).  In the event that a Guest cannot or will not provide the personal information as required CLH is not permitted by law to accept a reservation

    2. The Guest hereby consents to CLH collecting the Guest’s personal information and that of all persons resident at a CLH hotel at the invitation of the Guest who signs this document, for the Purposes as aforementioned and authorizes CLH to process such information for the Purposes.
    3. CLH undertakes to treat all personal information as confidential information and shall not disclose same for any other purpose, without the prior written consent of the guest to whom the information relates, save where CLH is required by law to do so.
    4. CLH undertakes that it shall not, at any time, copy, compile, collect, collate, process, mine, store, transfer, alter, delete, interfere with or in any other manner use any personal data for any purpose other than with the express prior written consent of the guest to whom it relates or to the extent necessary for the Purposes or to comply with CLH’s obligations arising under concurrent legislation.  The Guest knows and understands that in order to fulfil the Purposes some personal information may be required to be transferred cross border.  CLH undertakes to comply with South African Data Privacy legislation in this event and the Guest consents thereto.
    5. Our public areas are monitored by CCTV cameras for public safety and security, crime prevention and quality control
    6. For detailed provisions regarding privacy of a Guests personal information please refer to the CLH privacy policy published on our website www.clhg.com.
  4. LIABILITY
    1. To the maximum extent permitted by applicable law, the Guest and any person for whom it is a signatory under these terms indemnifies, defends and holds CLH (and its personnel) harmless, and shall keep CLH fully and effectively indemnified, against (i) any and all loss of or damage to any property, reputation, dignity or injury to or death of any person, including the Guest and/or any person for whom the Guest is responsible under these terms; and (ii) loss, damage (including attorneys' fees on an attorney and own client basis), costs and expenses which CLH may suffer or incur arising directly or indirectly from any act or omission of CLH or its personnel and/or the Guest and/or any person for whom the Guest is responsible.
    2. Notwithstanding anything to the contrary in these terms, CLH’s maximum liability:
      1. For any loss or damage to property is limited to R500.00 per claim or series of claims arising from the same event in any one year;
      2. For any injury or death is limited to R2,000,000.00 per claim or series of claims arising from the same event in any one year;
    3. To the maximum extent permitted by applicable law, in no event shall CLH or its personnel be liable for any indirect, incidental, special, punitive or consequential damages or losses howsoever arising.
  5. DISPUTES

Any complaint or dispute must first be referred to the relevant hotel manager who shall attempt to resolve the dispute. In the event such dispute is not resolved within 10 days from first notification then the dispute shall be referred to senior managers of CLH who shall attempt to resolve the dispute. CLH reserves the right, in its sole discretion, to refer a dispute to alternative dispute resolutions forums such as mediation or arbitration.

  1. GENERAL
    1. These terms constitute the entire agreement between CLH and the Guest in respect of the subject matter of these terms. No amendment or modification to these terms shall be effective unless in writing and signed by and authorised signatory of CLH.
    2. No indulgence shall be, or be deemed to be, a waiver of any of these terms and no waiver of any breach shall operate as a waiver of any continuing or subsequent breach.

These terms shall be governed and construed according to the laws of the Republic of South Africa and the parties agree to submit to the exclusive jurisdiction of the South African courts.

 

Child Policy

Courtyard Hotels

  • STUDIO comprising of 1 standard double bed or twin beds for single or double accommodation, subject to a maximum of 2 adults per room.
  • ONE BEDROOM suite comprising of 1 standard double bed or two single beds for single or double accommodation, subject to a maximum of 2 persons per room. One extra bed or baby cot can be placed in the lounge for 1 child under the age of 16 at no extra charge. Double occupancy rates apply.
  • TWO BEDROOM suite comprising of two bedrooms and either one or two bathrooms. Different room configurations exist therefore please contact the hotel for further information. Port Elizabeth does not have any two bedroom suites.
  • No THIRD ADULT and/or child over the age of 16 are/is permitted to share a Studio or One Bedroom suite at a Courtyard Hotel.

City Lodge Hotels

  • STANDARD room comprising of 1 double bed for single or double accommodation, subject to a maximum of 2 adults per room.
  • STANDARD TWIN room comprising 2 ¾ beds for single or twin accommodation, subject to a maximum of 2 adults or 1 adult and 1 child per room.
  • A SLEEPER SOFA can be reserved in a STANDARD room. This can be used for 1 child under the age of 16 or 2 small children where their combined ages are not more than 16 at no additional charge, provided the room is reserved for double accommodation.
  • INTERLEADING family rooms can be reserved for families with children. Two single rates will be charged with only 2 breakfasts included. In order for the single rates to apply, the children cannot be older than 16.
  • No THIRD ADULT and/or child over the age of 16 are/is permitted to share a STANDARD room at a City Lodge Hotel.
  • No THIRD ADULT and/or child over the age of 16 are/is permitted to share a suite at a City Lodge Hotel.
  • Please check with each hotel whether they have the SLEEPER SOFA room type or the INTERLEADING room type or both.

Town Lodges

  • STANDARD room comprising of 1 standard double bed for single or double accommodation, subject to a maximum of 2 persons per room.
  • STANDARD TWIN room comprising of 2 twin beds for single or double accommodation, subject to a maximum of 2 persons per room.
  • INTERLEADING family rooms can be reserved for families with children. Two single rates will be charged with only 2 breakfasts included. In order for the single rates to apply, the children cannot be older than 16.
  • No THIRD ADULT and/or child over the age of 16 are/is permitted to share a STANDARD room at a Town Lodge.
  • No THIRD ADULT and/or child over the age of 16 are/is permitted to share a suite at a Town Lodge.

    Road Lodges:

    • STANDARD room comprising of a room with a double bed and sleeper chair recommended for one child under 16.
    • STANDARD TWIN room comprising of two single beds with a sleeper chair recommended for one child under 16.
    • Note: Road Lodge Isando do not offer sleeper chairs, their rooms have a bunk bed that is situated above the double bed.
 

Privacy Policy

CITY LODGE HOTELS LIMITED

PRIVACY AND COOKIE POLICY

Date of Publication: 13 July 2021

Revision: 1.0

 

  1. INTRODUCTION

1.1 City Lodge Hotels Limited (including all its hotel operating divisions) Registration Number 1986/002864/06 (“We”, “Us”, “Our”) take privacy, and the security of personal information, very seriously, and We are committed to ensuring that We safeguard the privacy and personal information of everyone We communicate with either personally with You or through Our Websites (www.clhg.com and www.bid2stay.co.za), applications and other electronic media whether by email or other electronic means, at all times and in the best way possible.

1.2 This privacy policy contains important information for You. It explains:

1.2.1 who We are;

1.2.2 Our Website;

1.2.3 what personal information We collect about You;

1.2.4 how, when and why We collect, store, use and share Your personal information;

1.2.5 how We keep Your personal information secure;

1.2.6 for how long We keep Your personal information;

1.2.7 Your rights in relation to Your personal information;

1.2.8 issues relating to marketing; and

1.2.9 how to contact Us or the relevant supervisory authorities should You have a complaint.

1.3 City Lodge Hotels Limited, Registration Number 1986/002864/06, is a company registered in the Republic of South Africa and Our registered office is at The Lodge, Bryanston Gate Office Park, Corner Homestead Avenue and Main Road, Bryanston.  Our contact telephone number is: +27 (0)11 557 2600. We own and operate the Website You can find at www.clhg.com (the “Website).  Our Information Officer for data protection purposes may be contacted on privacy@clhg.com.

1.4 When We collect, use and process personal information We are subject to the provisions of the Protection of Personal Information Act No. 4 of 2013 (“POPI Act”) and We are responsible as what is described as a ‘controller’ of that personal information for the purposes of those laws. In other words, We are primarily responsible for that personal information and are the ‘natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal information’. 

1.5 If You have any questions about the use to which We put Your personal information, please contact our Information Officer, whose contact details are set out in paragraph 1.3 above. 

1.6 This policy relates to Your use of Our Website, telephonic and electronic reservation systems and electronic or other communications from Us. Please note that Our Website may link to other third-party websites and systems that may also gather information about You which could include your personal information. We make no representations or warranties about the data privacy practices of any third party and cannot accept responsibility for the  data privacy practices of, or content displayed on third party websites and systems. Third-party websites and systems will operate in accordance with their own separate data privacy policies, and We have no control over any personal information that they may acquire, store and use. For data privacy information relating to these other third-party websites, You should consult their privacy policies as appropriate. 

1.7 We are committed to preserving the privacy of Your personal information so that We can: 

1.7.1 deliver service of a high quality to clients;

1.7.2 at all times comply with the law and the various regulations that We are subject to;

1.7.3 meet the expectations of clients, employees and third parties; and

1.7.4 protect Our reputation.

1.8 In this policy, please note the use of the following terms:

1.8.1 personal information  has the meaning given to it by the POPI Act and means any information relating to an identified or identifiable individual (known as a data subject);

1.8.2 processing means any operation or actions performed on personal information; for example collection, recording, organisation, structuring, storing, altering, deleting or otherwise using personal information.

1.8.3 We, Us and Our refers to City Lodge Hotels Limited;

1.8.4 You and Your refers to any person who is accessing Our Website and whose personal information is processed and can include clients, guests, suppliers, business partners, prospective employees, third parties and visitors;

2 YOUR PERSONAL INFORMATION

2.1 Personal information is collected about You whenever You access Our Website, register with Us, contact Us, send Us feedback, purchase services via Our Website, post material to Our Website, complete forms on Our Website, take part in customer surveys, participate in competitions via Our Website, submit reviews to or via Our Website.

2.2 Personal information is collected either directly (for example when You register with Us, contact Us, purchase products or services from Us and / or our third party service providers, complete forms or submit reviews on or via Our Website) or indirectly (for example where You are browsing Our Website through the use of ‘Cookies’).

2.3 The personal information We receive and process is dependent on how You access Our Website, what You do while You are accessing it, and what You perceive the end result of accessing Our Website will be.

2.4 In general, the sorts of personal information that We can acquire, depending on the circumstances, include:

2.4.1 Your name, address, email, telephone number and other contact details and that of any minor travelling with You;

2.4.2 Your nationality;

2.4.3 Your identity, birth certificate or passport number or that of any minor travelling with You;

2.4.4 If You are a corporate entity then Your name, registration number, VAT number telephone number, address, contact person and their contact details;

2.4.5 Your bank account or other financial details;

2.4.6 details of any feedback You give Us, and this may be by phone, email, post or via social media;

2.4.7 information about the services We provide to You;

2.4.8 Your account / profile details, such as username, login details;

2.4.9 Your IP address, the browser You use, Your operating system;

2.4.10 the pages of Our Website, or other resources on that Website, that You have accessed and when You accessed them; and

2.4.11 details of any documents or other resources that You have downloaded from Our Website.

2.5 In general terms, We may use this personal information to:

2.5.1 create and manage Your account / profile with Us;

2.5.2 verify Your identity;

2.5.3 comply with legislation which may be applicable to the services We render or Our business;

2.5.4 provide goods and services to You;

2.5.5 customise Our Website and its content to Your particular preferences;

2.5.6 notify You of any changes to Our Website or to Our services that may affect You;

2.5.7 improve Our services;

2.5.8 receive Your reviews and respond to them.

2.6 Please note that it is important that the personal information We hold about You is accurate and current. Please keep Us informed if Your personal details change during Your relationship with Us.

2.7 Please note that Our Website is not intended for use by children under the age of 18 years of age, and We do not knowingly collect or use personal information relating to children.

 2.8  You should not disclose the personal information of third parties to Us unless: 

2.8.1  there is a lawful reason why We need to have that information; 

2.8.2  You are permitted by the third party to disclose their personal information to Us or you are their parent, guardian or authorised employer or agent; and

2.8.3  You have brought this privacy policy to the attention of the third party. When you give Us the personal information of a third party, please provide a copy of this Privacy Policy to that person so that they can also be made aware of the conditions under which their personal information is handled by Us. 

We have no way of checking that You have complied with the requirements relating to the disclosure of third party's personal information and therefore We will assume that You have done so and You shall be liable to the data subject if you breach this clause.

3 THE PURPOSES FOR WHICH YOUR INFORMATION IS USED

3.1  Data protection law requires that We only use Your personal information for the purposes for which it was acquired, or where We have a proper reason for using it. Those reasons may include the following:

3.1.1 Where You have given consent to the use of Your personal information for one or more specific purposes.

3.1.2 Where the use is necessary for the performance of a contract to which You are party, or in order to take steps at Your request prior to entering into a contract.

3.1.3 Where the use is necessary for compliance with a legal obligation that We are subject to.

3.1.4 Where the use is necessary in order to protect Your vital interests or those of another person.

3.1.5 Where the use is necessary for the performance of a task carried out in the public interest, or in the exercise of official authority vested in Us.

3.1.6 Where the use is necessary for the purposes of Our legitimate interests or those of a third party, except where those interests are overridden by Your interests or fundamental rights and freedoms which require protection of personal information, in particular where You or the relevant person is a child.

3.2  The reasons set out above represent the general position as to the purposes for which data may be used. The specific position in relation to Your personal information, however, is that We may use it for the following purposes and as more fully detailed in Schedule A.

3.2.1  In order to supply goods and/or services to You through or via Our Website. This processing relies on the performance of a contract between Us and the steps needed to deliver those contractual services.

3.2.2  To verify or authenticate your personal information or that of any other person to whom we also render our services. This will help to prevent any loss or damage either to You, a third party, or to Us. This processing relies on factors related to Our legitimate interests in processing the personal information.

3.2.3  To preserve the confidentiality of commercially-sensitive information, and for Our legitimate interests or those of a third party in relation to the protection of Our, or another’s, intellectual property and other commercially-valuable information. This processing relies on Your consent where this has been given, or on factors related to Our legitimate interests in processing the personal information (in that We are seeking to monitor and improve Our Website and/or the services/products We provide).

3.2.4  In connection with credit control and credit reference checks in relation to the services We perform or the products We supply. This processing relies on Your consent where this has been given, on factors related to Our legitimate interests in processing the personal information (in that We are seeking to provide services as part of Our business, or the performance of a contract between Us, and the steps needed to deliver those contractual services).

3.2.5  To analyse the use made of Our Website. Here We may make use of Your IP address, where You are based, the type and version of the browser You use, details of Your operating system, how You came to Our Website (for example whether You were referred from another Website or from a search engine), how long You remained on Our Website, the number of pages on Our Website that You viewed, how You moved around Our Website, the links that You followed, and whether any of those links were used to leave Our Website. This processing relies on Your consent where this has been given, or on factors related to Our legitimate interests in processing the personal information (in that We are seeking to monitor and improve Our Website and/or the services/products We provide).

3.2.6  To improve the operation of Our Website and provide those services which You have requested Us to provide. This may include taking such security measures as are appropriate, backing up the personal information We hold, and contacting You. This processing relies on Your consent where this has been given, or on factors related to Our legitimate interests in processing the personal information (in that We are seeking to provide services as part of Our business, or the performance of a contract between Us, and the steps needed to deliver those contractual services).

3.2.7  In relation to information which You wish to include in, or post on, Our Website (for example by submitting a review of Our services/products, supplying a blog post or the publishing of other information). This processing relies on Your consent where this has been given, or on factors related to Our legitimate interests in processing the personal information (in that We are seeking to provide services as part of Our business, or the performance of a contract between Us, and the steps needed to deliver those contractual services).

3.2.8  For dealing with an enquiry submitted by You to Us in connection with Our goods and/or services, or in relation to the supply of newsletters, email notifications, product data or general updates. This processing relies on Your consent where this has been given, or on factors related to Our legitimate interests in processing the personal information (in that We are seeking to provide services as part of Our business, or the performance of a contract between Us, and the steps needed to deliver those contractual services).

3.2.9  Where it is necessary for Us to do so in order to establish, exercise or defend a legal claim, whether in court proceedings or in an administrative or out-of-court procedure. This processing relies on factors related to Our legitimate interests in processing the personal information.

3.2.10  In connection with the compliance by Us with a legal obligation that We are subject to, or in order to protect Your, or Our, vital interests, or the vital interests of another natural person.

3.3  The purposes set out above will not apply to what is termed ‘special category personal information’. This includes personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, or trade union membership, genetic and biometric data, and data concerning health, sex life or sexual orientation. We will only ever process information of that nature with Your explicit consent.

4 CONTACTING YOU

4.1 In addition to the general matters dealt with in paragraph 3.2 above, We may also need to send You updates concerning Our services, and about relevant developments in relation to You, Our services, or other related matters which might concern You, or be of interest to You. This may be by telephone, email or text, and may include information about the services We offer and information relating to changes in those services.

4.2  We regard ourselves as having a legitimate interest in processing Your personal information for these purposes, and We take the view that We do not require Your consent in order to do so. From time to time We undertake what are known as ‘legitimate interest assessments’ in order to balance Our interests in contacting You with Your interests in relation to Your personal information. Where We believe that consent is required, We will contact You specifically for this, and will do so in a clear and transparent manner.

4.3 Where You have agreed to Us doing so, We may also send You information about third party services in which You have expressed an interest, or which are relevant to any services that We have supplied.

4.4 Be assured that We treat Your personal information with the utmost respect and will never share it with others for marketing or promotional purposes. You have, at all times, the right to request that We do not contact You for any purpose other than providing Our services. We may, however, require that You confirm Your marketing preferences from time to time so that We can be sure that Your views remain the same, especially in relation to issues such as legal and regulatory updates.

5 SHARING YOUR PERSONAL INFORMATION WITH OTHERS

5.1 Notwithstanding the fact that We will not share Your personal information for marketing purposes, it may be necessary for Us to share Your personal information with others in order to perform Our services for You, to comply with Our contractual obligations to You, to comply with Our legal or regulatory obligations to You, or to comply with any contractual, legal or regulatory obligations that We are subject to. These may include:

5.1.1 When sharing Your personal information, We will ensure at all times that those with whom it is shared process it in an appropriate manner and take all necessary measures in order to protect it. In doing so We impose contractual obligations on all providers of services to ensure that Your personal information is kept secure. We will only ever allow others to handle Your personal information if We are satisfied that the measures which they take to protect that personal information are satisfactory.

5.1.2 Please be aware that, from time to time, We may be required to disclose Your personal information to, and exchange information about You or relating to You with, government, law enforcement and regulatory bodies and agencies in order to comply with Our own legal and regulatory obligations.

5.1.3 We may also need to share some personal information with other parties, such as potential buyers of some or all of Our business or during a re-structuring. Usually, information will be anonymised, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

5.1.4 From time to time it may be necessary for Us to share data for statistical purposes. We will always take steps to try to ensure that information shared is anonymised but, where this is not possible, We will require that the recipient of the information keeps it confidential at all times.

5.2 Other than as set out above, and save where in our sole discretion it is necessary to protect Our legitimate interests, Your vital interests or the vital interests of another natural person, We will not share Your personal information with any other third party without Your consent.

6 HOW YOUR PERSONAL INFORMATION IS KEPT

6.1 Your personal information will be kept secure at all times.

6.2 Some of Your personal information may be held in an electronic database on our server infrastructure and is secured using various methods, including application and physical firewalls. Where this takes place outside the Republic of South Africa then the provisions set out in Paragraph 7 below will apply.

6.3 We implement various security measures in order to prevent loss of, or unauthorised access to, Your personal information. In order to ensure this, We restrict access to Your personal information to those with a genuine business need to access it, and We have procedures in place to deal with any suspected data security breach. We will notify You and any applicable regulator of a suspected data security breach where We are legally required to do so.

6.4 Personal information that is processed by Us will not be retained for any longer than is necessary for that processing, or for purposes relating to or arising from that processing.

6.5 Where Your personal information is retained after We have finished providing Our services to You, or where the contract with You has ended in any other way, this will generally be for one of the following reasons:

6.5.1 so that We can respond to any questions, complaints or claims made by You or on Your behalf;

6.5.2 so that We are able to demonstrate that Your matter was dealt with adequately and that You were treated fairly; or

6.5.3 in order to comply with legal and regulatory requirements.

6.6 In general, We will retain Your personal information for only so long as is necessary for the various objectives and purposes contained in this policy. Please note, however, that different periods for keeping Your personal information will apply depending on the type of personal information being retained, the various legislation applicable to it and the purpose of its retention.

6.7 We will also retain Your personal information as follows:

6.7.1 so that We can inform You of updates concerning Our services, and about relevant developments in relation to You, Our services or other related matters which might concern You, or be of interest to You,

6.7.2 for such time as is necessary for compliance with a legal obligation that We are subject to, or in order to protect Your vital interests or the vital interests of another natural person.

6.8 We will delete and/or anonymise any personal information which it is no longer necessary for Us to retain.

TRANSFERRING YOUR PERSONAL INFORMATION OUTSIDE SOUTH AFRICA 

7.1 From time to time, it may be necessary for Us to transfer Your personal information outside South Africa where, for example, Your reservation is with one of Our international hotels, or those with whom We need to make contact on Your behalf have offices outside South Africa, where electronic services and resources are based outside South Africa, or where there is an international element to Your reservation. Where this is the case, special rules apply to the protection of Your personal information.

7.2 In particular, the web hosting services used by Us are based in South Africa.

7.3 We will always take steps to ensure that, wherever possible, the transfer complies with data protection law, and endeavour to ensure that our host providers are subject to laws, or policies, which uphold principles for the reasonable processing of information substantially similar to the data protection laws in South Africa to ensure adequate protection of any such data.

7.4 You expressly agree to such transfers of Your personal information for the purposes above.

7.5 Notice to European Users: We are a registered company in South Africa and Our hotels are located in South Africa, Botswana, Namibia, Mozambique, Kenya and Tanzania and third parties to which We provide access to Your personal information are therefore located internationally. The personal information You provide to Us, may therefore be transferred outside of the European Economic Area, including to countries which may not offer an equivalent level of protection to that in the European Union. Article 49 of the European Union’s General Data Protection Regulation allows for transfer of personal data from the European Union to a third country if the individual has explicitly consented to the transfer of personal information, regardless of the third country's level of protection. By providing Us with personal information, You consent to the transfer of all such information to South Africa and other countries which may not offer an equivalent level of protection to that in the European Union and to the handling of that information in terms of this Privacy Policy. 

7.6 For further information please contact Our Information Officer.

8 YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

8.1 Data protection legislation gives You, the data subject, various rights in relation to Your personal information that We hold and process. Those rights are, in the main, set out the POPI Act. They are summarised as follows:

8.1.1 Right of access—the right to obtain from Us confirmation as to whether or not personal information concerning You is being processed, and, where that is the case, access to that personal information and various other information, including the purpose for the processing, with whom the personal information is shared, how long the personal information will be retained, and the existence of various other rights (see below).

8.1.2 Right to rectification—the right to obtain from Us, without unreasonable delay, the correcting of inaccurate personal information concerning You.

8.1.3 Right to erasure—sometimes referred to as the ‘right to be forgotten’, this is the right for You to request that, in certain circumstances, We delete personal information relating to You.

8.1.4 Right to restrict processing—the right to request that, in certain circumstances, We restrict the processing of Your personal information.

8.1.5 Right to personal information portability—the right, in certain circumstances, to receive that personal information which You have provided to Us in a structured, commonly used and machine-readable format, and the right to have that personal information transmitted to another controller.

8.1.6 Right to object—the right, in certain circumstances, to object to personal information being processed by Us and provided there is no legal obligation to process Your personal Information as provided in various legislation.

8.1.7 Right not to be subject to automated decision making—the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning You or similarly significantly affects You.

8.2 Full details of these rights can be found in the POPI Act or by reference to guidance produced by the Information Regulator.

8.3 In the event that You wish to exercise any of these rights You may do so by:

8.3.1 contacting Our Information Officer at privacy@clhg.com or at any of the contact details We have provided in clause 1.3;

8.3.2 completing a form which We will supply to You for this purpose; or

8.3.3 through a third-party who You have authorised in writing for this purpose.

9 ABOUT COOKIES

9.1 We use cookies in connection with the operation of Our Website. A cookie is a small file that is sent by a web server (where We host Our Website) to a web browser (from where You view Our Website) and which is then stored by the browser. The cookie contains an identifier which is stored in Your browser and then sent back to Our server each time Your browser accesses Our Website. These cookies may either be ‘persistent cookies’ (in which case they will continue to be held by Your browser until they are deleted, or until a specified event/date) or they will be ‘session cookies’ which expire when You close Your browser.

9.2 Usually, cookies do not hold any data by which You can be identified, although if We do hold personal information about You (for example, because You have subscribed to a service that We offer) the cookie may be linked to that personal information.

9.3 We also use cookies for the following purposes:

9.3.1 authentication purposes;

9.3.2 to identify users who are using a membership service;

9.3.3 personalising the web browsing experience;

9.3.4 security.

9.4 In addition to cookies used by Us, Our service providers may also use cookies, and those cookies may also be stored in Your browser when You visit Our Website.

9.5 We use Google Analytics. This uses cookies to gather data about how users use Our Website. This data is used to create reports about that use. Further information about Google’s use of data may be obtained from Google’s Website.

9.6 In order to operate Our Website, We use session cookies to identify You to the website. In doing so, we allow You to use Our loyalty and reservation and booking service.

9.7 If You wish to do so then, usually, You can prevent cookies from being downloaded to Your browser and can delete those that have already been downloaded. How this may be achieved varies between different browsers. Consult the website of Your browser provider for more details.

9.8 However, You should be aware that if You block or delete cookies this may have a detrimental impact on Your ability to access Our Website, and the services that We provide. It may mean that not all of the facilities on Our Website will be accessible by You. We regret that We cannot, for technical reasons, supply services unless Your browser is set to accept cookies.

9.9 For further information about the cookies We use please contact our Information Officer at privacy@clhg.com.

10 KEEPING YOUR PERSONAL INFORMATION SECURE

10.1 In order to ensure that Your personal information is kept secure, and to prevent there being any breach of confidentiality, We have put in place security measures which are intended to prevent Your personal information from being accidentally lost or used, or accessed unlawfully. Access to Your personal information is restricted to those with a need to access it, and regard will be had to the need for confidentiality when that personal information is processed.

10.2 In the event that there is a suspected data security breach You will be notified. Where relevant We will also inform the appropriate regulator (including the Information Regulator’s Office) of a suspected data security breach where We are legally required to do so.

11 MAKING A COMPLAINT

11.1 If You have any queries as to the acquisition, use, storage or disposal of any personal information relating to You please contact Our Information Officer, at privacy@clhg.com.

11.2 Despite Our best efforts, inevitably sometimes things do go wrong. If You are unhappy with any aspect of the use and/or protection of Your personal information, You have the right to make a complaint to the Information Regulator’s Office, who may be contacted in writing at complaints.IR@justice.gov.za or telephone number: +27 (012) 406 4818.

12 CHANGES TO THIS PRIVACY POLICY

12.1 We may change or update this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on Our Website and will be effective from the date of posting. Where practical, and at Our discretion, we will endeavour to display a notice of the change on the Website. 

Schedule A

CATEGORY OF PERSONAL INFORMATION

PURPOSE OF PROCESSING

 

LAWFUL BASIS FOR PROCESSING

 

VOLUNTARY / MANDATORY

 

Personal details such as full names, birth certificate, identity number or passport number including that of a minor

Authentication and verification of guests

 

 

 

Compliance with legal obligation

 

 

Mandatory

Nationality

 

Immigration reporting

 

Compliance with legal obligation

Mandatory

Residential Address

To enable correspondence with the data subject

Compliance with legal obligation

 

Mandatory

Email Address

To enable correspondence with the data subject

For invoicing and receipt purposes and other communications related to services rendered

Mandatory

Corporate Entity name, registration number, VAT number, contact person and contact details

To enable reservations and correspondence for and on behalf of a data subject

Rendering services to the Corporate Entity

Receiving services from the Corporate Entity

Compliance obligation

For invoicing and receipt purposes and other communications related to services rendered

Mandatory

Bank account or other financial details

To enable reservations to be paid or reserved

To pay service providers / suppliers

Legitimate interest to receive payment

To pay for services and / or goods received 

Mandatory

Proof of Payment

To verify payment received from guests or other parties who we may make payment to Us

Legitimate interest to receive and verify actual payment

 

Mandatory for immediate reservation or pre-booking otherwise Voluntary

Car Registration

To record vehicles parked overnight on hotel premises

Legitimate interest in safety and security

Voluntary

Information collected through cookies and similar technologies

To conduct and store Website usage analytics, authentication purposes, statistical, identifying users for membership services, personalising the web browsing experience, security


To generate customer profiles to facilitate marketing initiatives

Consent

Vountary

Contact history

To provide customer service and support

To train our staff

Performance of contract

Legitimate interests in dealing with complaints or claims

Voluntary

Browser, device and Website usage information

 

To improve the Website

To protect the Website against fraud

To set default options for you, such as language and currency

Performance of contract

Legitimate interest in maintaining our Website

Mandatory

Information from linked websites or accounts

 

To enable you to log into the Website simply without having to create a specific account

Legitimate interest in providing high quality customer service

Voluntary

Responses to surveys, competitions and promotions

 

To run the survey, competition or promotion

Performance of contract

Legitimate interest in administering and/or improving our products and services generally

Voluntary

Customer comments and product reviews

 

 

To improve our products and services

Where relevant, to establish, exercise or defend legal claims

Performance of contract

Legitimate interest in dealing with complaints or claims and improving our products and/or services generally

Voluntary

 

Standard Terms and Conditions of Residence - Maputo (english version)

  1. INTRODUCTION
    1. City Lodge Hotels Limited, Registration No. 1986/002864/06 (“CLH”) is a public company with limited liability duly registered in accordance with the company laws of the Republic of South Africa. For purposes of this Agreement, CLH shall include all entities controlled by or under common control with CLH and for the purposes of this clause "control" means ownership (direct or indirect) of 50% (fifty percent) or more of the voting shares of CLH or otherwise having the power (direct or indirect) to govern the financial and the operating policies or to appoint the management of such entity.
    2. The Guest is the person whose details and signature appear on the registration card and who accepts these terms and accepts responsibility on behalf of all persons indicated on the registration card and/or residing at the hotel.
    3. The Guest agrees to enter the hotel premises and use the hotel facilities subject to these terms.
  2. INTERPRETATION 

The rule of construction that an agreement shall be interpreted against the person responsible for its drafting or preparation shall not apply to these terms.

  1. DURATION

These terms shall commence on date of signature of the registration card and shall continue until the Guest has completed his stay at the hotel and paid all amounts outstanding and due and payable to the hotel.

  1. RESERVATION, CANCELLATION AND NO SHOW POLICIES
    1. In order to confirm availability at a hotel a Guest must make a reservation through a City Lodge approved on-line booking-channel, telephonically, by e-mail or through a tour operator or travel agent. Walk-ins are acceptable subject to availability at that time.
    2. All reservations will be held until 16h00 on the reserved date of arrival. All reservations not guaranteed for late arrival after 16h00 will be released and cancelled at 16h00. If a guest arrives after 16h00 and the hotel has a vacancy, the reservation may be reinstated and the guest checked in.
    3. To guarantee a reservation or to guarantee for late arrival the hotel must have one of the following:
      1. Credit card details, including Cardholder name, Card Type, 16 digit credit card number. Expiry Date, CVV Number;
      2. A voucher from a travel agent;
      3. If paying by cash, a deposit or payment securing a minimum one nights’ accommodation, VAT and tourism related levies (if applicable) paid into the hotel’s bank account in cleared funds;
      4. A company order guaranteeing payment;
    4. A late arrival guarantee will include a charge on the credit card or to the travel agent, tour operator or corporate of one nights’ accommodation, VAT and Tourism Levy.
    5. If no room is available for a late arrival guaranteed reservation the host hotel will reserve a room at another equivalent hotel and arrange transport for the guest to get to the alternate hotel. The host hotel is responsible for the difference in room rate should the alternate hotel’s room rate be more expensive that the host hotel’s rate.
    6. In the event of a Guest not showing, a no show charge will be administered to the tour operator, corporate or travel agent or against the credit card provided of one nights’ accommodation, VAT and Tourism Levy.
    7. Overbooking may occur inadvertently from time to time. In this event the host hotel will reserve a room at another equivalent hotel and arrange transport for the guest to get to the alternate hotel. The host hotel is responsible for the difference in room rate should the alternate hotel’s room rate be more expensive that the host hotel’s rate.
    8. In the event of a Guest cancelling a reservation less than 24 hours before the date of arrival, a cancellation charge may, at the hotel’s sole discretion, be administered to the tour operator, corporate or travel agent or against the credit card provided of one nights’ accommodation, VAT and Tourism Levy. Cancelled Group bookings and cancellations less than 24 hours before the date of arrival during peak periods will incur a cancellation charge, without exception. In the event of a cash deposit, the hotel is entitled to levy the aforementioned cancellation charge against such cash deposit and refund the balance to the Guest in accordance with their instructions.
    9. In the event of a Guest cancelling a reservation more than 24 hours before the date of arrival, the hotel shall refund the full amount paid in advance, to the relevant to the tour operator, corporate or travel agent or against the credit card provided or against the cash deposit. Requests for a refund will be processed within 5 business days from date of cancellation.
    10. Cheques will not be accepted for any purposes whatsoever unless pre-authorised by the General Manager of the hotel.
  2. RULES OF RESIDENCE
    1. Rooms are configured specifically as detailed on the CLH website www.clhg.com,  in accordance with the Occupational Health and Safety Act.  The configuration may be amended by CLH from time to time in its sole discretion.

5.2        CLH reserves the right in its sole discretion to determine how many guests are permitted per room based on room configuration and health and safety requirements applicable from time to time. . It is the Guest’s responsibility to pre-confirm with CLH the room configuration and guest allocation per room.  CLH accepts no liability should the hotel need to book additional rooms on registration due to incorrect room configuration/guest quota made on reservation.

5.3        All rooms in City Lodge hotels are configured as non-smoking rooms, unless a Guest specifically requests a designated smoking room and such designated smoking room is available at the time of making the reservation.  Smoking in the public areas of the hotel is only permitted in specifically designated areas at the hotel premises, in accordance with the Tobacco Control Act. 

5.4        Cleaning, restaurants and / or fast food establishments, shuttle and security services are provided to the hotel by third party contractors and accordingly Guests indemnify the hotel against any loss, damage, death or injury caused by any act of omission of such third party contractors.

5.5        Guests are responsible for safe-keeping of their own valuables and travel documentation, wherever it may occur on hotel premises and accordingly the hotel accepts no liability whatsoever for lost, stolen or damaged valuables.

5.6        No weapons of any description are permitted to be brought onto the hotel premises nor may weapons be kept or handled anywhere in or on the hotel premises, it being the risk and responsibility of the owner to ensure that weapons are properly secured off site.

5.7        Whilst CLH has taken reasonable security precautions at its premises and is concerned with the safety and security of its Guests and their property, CLH does not warrant the safety of any person on any part of the hotel premises and it is the responsibility of a Guest to take reasonable safety precautions to ensure his / her safety and well-being.

5.8        Guests consent to a General Manager and/or Assistant General Manager and/or Junior Assistant General Manager accessing the Guest’s room if he/she has reasonable cause to believe access is necessary in the interest of the health and/or safety and/or security of the Guest and/or any person for whom the Guest is responsible and/or hotel staff and/or hotel property, and the Guest indemnifies CLH against any loss, damage, death or injury incurred by the Guest or any person for whom the Guest is responsible howsoever arising from such access.

5.9        Guests make use of all hotel facilities at their own risk, including but not limited to the use of restaurant facilities, parking areas, shuttle / taxi services, swimming pools, gymnasium facilities, WIFI, business facilities and the like.

5.10      Guests are to specifically note that hotel swimming pools may not be gated off or contained and no life guards are on duty at any swimming pools.  It is the Guests responsibility to at all times supervise children under the age of 18 both at swimming pools and on the hotel premises in general. Guests indemnify the hotel against any loss, damage, death or injury caused to a minor whilst not under the supervision of the Guest.

5.11      Should a Guest contract with the hotel to stage an event, then the Guest shall remain liable and indemnifies the hotel against any loss, damage, death or injury, costs, fines, penalties and the like arising from any act of omission of Guest appointed third party contractors, including but not limited to any third party contractor failing to adhere to any laws applicable to the services rendered by them for such event.

5.12      In addition to the aforementioned, each hotel premises may have signage detailing specific rules applicable to those hotel premises.  Such signage is deemed to be incorporated into these terms by this reference.

5.13      The Guest shall be liable for and indemnifies CLH against any loss, damage, medical and/or safety and/or security emergency costs, fines, penalties and the like arising from a Guest, and or any person for whom a Guest is responsible under this Agreement contravening any applicable local laws (including, but not limited to Decree no. 11/2007 of 30 May - Regulation on Consumption and Commercialization of Tobacco, paragraph 1 of article 4 and paragraph d) of article 5 conjugate with paragraphs 2, a), b), c), d) and e) of the same article.

  1. RATES AND PAYMENT
    1. The rates payable for any reservation are indicated when a Guest makes a reservation. On arrival and check-in, a Guest must either:
      1. Present a credit card with details, including Cardholder name, Card Type, 16 digit credit card number. Expiry Date, CVV Number against which the hotel shall debit the full room rates, tourism levy, VAT and/or any other amounts agreed on; or
      2. Present a voucher from a travel agent or tour operator indicating the details of the reservation and billing instructions, rates (and whether or not they have been pre-paid) and the services to be rendered; or
      3. If paying by cash, pay the full room rates and/or other amounts, tourism levy and VAT invoiced on check-in; or
      4. Present a company order guaranteeing payment.
    2. Guests shall be liable for payment for all extras invoiced on check-out including but not limited to, costs for breakfast, additional restaurant and bar accounts, transport, business administration, laundry, damages, breakage deposit and / or actual costs etc.  In the event that a Guest fails to pay such extras then such amount shall be debited against the credit card, tour operator, travel agent or corporate account or invoiced, in which event such invoice shall be paid within 20 (twenty) days of CLH’s written demand,  failing which CLH shall be entitled to charge penalty interest at the prime overdraft interest rate of CLH’s bankers plus 3% from due date to date of full payment of such overdue amount, together with such attorney’s legal costs and collection fees incurred.
    3. Cheques will not be accepted for any purposes whatsoever unless pre-authorised by the General Manager of the hotel.
    4. If at any time any tax or levy is increased as a result of a change in any relevant local applicable law, then CLH shall be entitled to immediately levy such increase when effective without any further notice to any person.

6.5        All payments to be made hereunder to CLH shall be made free and clear of, and without any deductions for or on account of, any set-off or counterclaim.  Guests shall not be entitled to exercise any right of set off with respect to any amounts owing to CLH under this Agreement against any amounts owing to him/her under any other agreement or obligation.

6.6        Eft payments may be made into CLH’s designated bank account to settle accounts. The guest is responsible for verifying CLH’s bank details.  Accordingly CLH will not be responsible for fraudulent changes to bank details that have not been verified by the guest and CLH is hereby indemnified against any resultant loss or damage incurred.

6.7        In the event of non-payment by the guest of any amount due or owing to CLH for any reason whatsoever,  the guest, by his signature hereto expressly provides his/her consent to being listed on any credit bureau system by CLH without further notice.

  1. GROUPS, TOUR OPERATERS, TRAVEL AGENT POLICY
    1. All guests booked through tour operators, travel agents, corporate or other group bookings are required to accept these terms and conditions by signature on check-in.
    2. All terms applicable between a corporate, tour operator or travel agent will be specifically agreed in a written contract between such party and CLH, which contract shall incorporate these terms. In the event of a conflict between the contract and these terms, the provisions of the contract will apply.
  2. DATA PRIVACY
    1. The Guest acknowledges that when making a reservation CLH is obliged by law to collect the personal information of all guests residing at the hotel and may from time to time be required to provide such information to the relevant government and/or regulatory authorities.
    2. Save as aforementioned CLH undertakes to treat all personal information as confidential information and shall not disclose same, without the prior written consent of the guest to whom the information relates, save where CLH is required by law to do so.
    3. CLH undertakes that it shall not, at any time, copy, compile, collect, collate, process, mine, store, transfer, alter, delete, interfere with or in any other manner use any personal data for any purpose other than with the express prior written consent of the guest to whom it relates or to the extent necessary to comply with CLH’s obligations arising under concurrent legislation.
  3. LIABILITY
    1. To the maximum extent permitted by applicable law, the Guest and any person for whom it is a signatory under these terms indemnifies, defends and holds CLH (and its personnel) harmless, and shall keep CLH fully and effectively indemnified, against (i) any and all loss of or damage to any property, reputation, dignity or injury to or death of any person, including the Guest and/or any person for whom the Guest is responsible under these terms; and (ii) loss, damage (including attorneys' fees on an attorney and own client basis), costs and expenses which CLH may suffer or incur arising directly or indirectly from any act or omission of CLH or its personnel and/or the Guest and/or any person for whom the Guest is responsible.
    2. Notwithstanding anything to the contrary in these terms, CLH’s maximum liability:
      1. For any loss or damage to property is limited to USD50.00 per claim or series of claims arising from the same event in any one year;
      2. For any injury or death is limited to USD100,000.00 per claim or series of claims arising from the same event in any one year;
    3. To the maximum extent permitted by applicable law, in no event shall CLH or its personnel be liable for any indirect, incidental, special, punitive or consequential damages or losses howsoever arising.
  4. DISPUTES

Any complaint or dispute must first be referred to the relevant hotel manager who shall attempt to resolve the dispute. In the event such dispute is not resolved within 10 days from first notification then the dispute shall be referred to senior managers of CLH who shall attempt to resolve the dispute. CLH reserves the right, in its sole discretion, to refer a dispute to alternative dispute resolutions forums such as mediation or arbitration.

  1. GENERAL
    1. These terms constitute the entire agreement between CLH and the Guest in respect of the subject matter of these terms. No amendment or modification to these terms shall be effective unless in writing and signed by and authorised signatory of CLH.
    2. No indulgence shall be, or be deemed to be, a waiver of any of these terms and no waiver of any breach shall operate as a waiver of any continuing or subsequent breach.
    3. These terms shall be governed and construed according to the laws of Mozambique and the parties agree to submit to the exclusive jurisdiction of the Judicial Court of Maputo.

 

 

Standard Terms and Conditions of Residence - Maputo (Portuguese version)

  1. INTRODUÇÃO
    1. A CLHG MOZAMBIQUE, LIMITADA, é uma sociedade por quotas de responsabilidade limitada constituída de acordo com as leis de Moçambique, com sede na Avenida Kenneth Kaunda nº660, na cidade de Maputo e registada na Conservatória de Registo das Entidades Legais com o número 100659794.
    2. Hóspede é a pessoa cujos detalhes e assinatura aparecem no cartão de registo e que aceita os presentes termos e condições, e responsabiliza-se em nome de todas as pessoas indicadas no cartão de registo e /ou residentes no Hotel.
    3. O Hóspede concorda em entrar e utilizer as instalações do Hotel sujeito aos presentes termos e condições.
  2. INTERPRETAÇÃO 

A estes termos e condições não se aplica a regra de interpretação segundo a qual, o contrato deve ser interpretado contra a pessoa responsável pela sua elaboração ou preparação.

  1. DURAÇÃO

Os presentes termos e condições terão início na data da assinatura do cartão de registo e manter-se-á em vigor até ao fim da estadia do Hóspede no Hotel e após o pagamento de todos os valores em aberto, devidos e pagáveis ao Hotel.

  1. RESERVA, CANCELAMENTO E A POLÍTICA DE NÃO COMPARÊNCIA
    1. Para confirmar a disponibilidade no Hotel, o Hóspede deve fazer uma reserva por meio de um canal de reservas on-line aprovado pela City Lodge, por telefone, por e-mail ou através de um operador turístico ou agente de viagens. Dependendo da disponibilidade do momento, também poderão ser aceites pessoas sem reservas.
    2. Todas as reservas serão mantidas até às 16h00 da data reservada como de chegada. Não são garantidas as reservas para chegadas tardias após as 16h00, as mesmas serão liberadas e canceladas a partir dessa hora. Se um Hóspede chegar depois das 1600h e o Hotel tiver uma vaga, a reserva poderá ser reintegrada e o Hóspede poderá efectuar o check-in.
    3. Para garantir uma reserva ou chegada tardia, o Hotel deverá obter um dos seguintes elementos:
      1. Detalhes do cartão de crédito, incluindo nome do titular do cartão, tipo de cartão, 16 dígitos do número do cartão de crédito. Data de validade, número CVV;
      2. Comprovativo de um agente de viagens;
      3. Se o pagamento for feito em dinheiro, depósito ou pagamento garantido uma estadia mínima de uma noite, pagamento do IVA e taxas relacionadas ao turismo (se aplicável), devendo ser depositado na conta corrente do banco do Hotel;
      4. Uma ordem da empresa que garante o pagamento.
    4. Uma garantia de chegada tardia inclui a cobrança de uma noite de acomodação, IVA e taxa de turismo no cartão de crédito, ao agente de viagens, operador turístico ou empresa.
    5. Se não houver disponibilidade de quarto para uma reserva de chegada tardia garantida, o Hotel anfitrião reservará um quarto num Hotel equivalente e providenciará o transporte para o Hóspede deslocar-se ao Hotel alternativo. Se a tarifa do quarto do Hotel alternativo for mais cara do que a tarifa do Hotel anfitrião, este será responsável pelo pagamento da diferença na tarifa do quarto.
    6. Se um Hóspede não comparecer, será cobrada uma taxa de não comparência ao operador turístico, corporativo ou agente de viagens ou descontado no cartão de crédito fornecido para o pagamento de uma noite de hospedagem, IVA e taxa de turismo.
    7. Ao longo do tempo, podem ocorrer inadvertidamente excesso de reservas. Neste caso, o Hotel anfitrião reservará um quarto num Hotel equivalente e providenciará o transporte para o Hóspede deslocar-se ao Hotel alternativo. Se a tarifa do quarto do Hotel alternativo for mais cara do que a tarifa do Hotel anfitrião, este será responsável pela diferença na tarifa do quarto.
    8. Se um Hóspede cancelar uma reserva em menos de 24 horas da data de chegada, a critério exclusivo do Hotel, poderá ser cobrada uma taxa de cancelamento ao operador turístico, corporativo ou agente de viagens, ou creditado no cartão de crédito, o correspondente a uma noite de alojamento, IVA e taxa de turismo. Cancelamento de reservas de grupo e cancelamentos com menos de 24 horas da data de chegada, durante épocas altas, incorrem sem excepção numa taxa de cancelamento. Caso seja feito um depósito em numerário, o Hotel terá o direito de cobrar a taxa de cancelamento acima mencionada no depósito em numerário e reembolsar o saldo ao Hóspede, de acordo com as suas instruções.
    9. Se um Hóspede cancelar uma reserva com mais de 24 horas da data de chegada, o Hotel deverá reembolsar o montante total pago antecipadamente, ao operador turístico ou corporativo ou agente de viagens ou a descontar no cartão de crédito fornecido ou no depósito em dinheiro. Os pedidos de reembolso serão processados no prazo de 5 dias úteis a partir da data do cancelamento.
    10. Não serão aceites cheques para qualquer finalidade, excepto se for pré-autorizado pelo Director Geral do Hotel.
  2. REGRAS DE RESIDÊNCIA
    1. Os quartos são configurados especificamente conforme detalhado na pàgina da internet da CLH www.clhg.com, de acordo com a Lei de Saúde e Segurança Ocupacional. A configuração poderá ser periodicamente alterada pela CLH a seu exclusivo critério.

5.2        A CLH reserva-se ao direito, mediante seu critério exclusivo, determinar quantos Hóspedes serão permitidos por quarto com base na configuração do quarto e nos requisitos de saúde e segurança periodicamente aplicáveis. É da responsabilidade do Hóspede pré-confirmar com CLH a configuração do quarto e a alocação de Hóspedes por cada quarto. A CLH não assume nenhuma responsabilidade, se o Hotel tiver que reservar quartos adicionais, devido à configuração incorreta do quarto /quota de Hóspedes feita aquando da reserva.

5.3        Todos os quartos nos hotéis da City Lodge são configurados como quartos para não fumadores, excepto se um Hóspede especificamente solicitar um quarto para não fumadores, e que este esteja igualmente disponível no momento da reserva. Fumar nas áreas públicas do Hotel só é permitido em áreas especificamente designadas para o efeito nas instalações do Hotel, de acordo com a Lei de Controle do Tabaco.

5.4        Os serviços de limpeza de restaurantes e/ou estabelecimentos de refeições rápidas, serviços de transporte e segurança são fornecidos ao Hotel por empresas subcontratadas e, consequentemente, os Hóspedes indenmizarão ao Hotel contra qualquer perda, dano, morte ou ferimentos causados por qualquer acto de omissão a tais empresas subcontratadas.

5.5        Os Hóspedes são responsáveis pela protecção dos seus próprios valores e documentos de viagem e, o Hotel não aceita responsabilidade por valores perdidos, roubados ou danificados, onde quer que ocorram nas instalações do Hotel.

5.6        Nenhuma arma de qualquer tipo poderá ser trazida para as instalações do hotel, nem podem as armas ser mantidas ou manuseadas em qualquer lugar dentro ou nas instalações do hotel, sendo de risco e responsabilidade do proprietário garantir que as armas sejam adequadamente protegidas fora do local.

5.7        Embora a CLH tenha tomado precauções de segurança razoáveis nas suas instalações e esteja preocupada com a segurança dos seus Hóspedes e sua propriedade, a CLH não garante a segurança de nenhuma pessoa em qualquer parte das instalações do Hotel e é da responsabilidade do Hóspede tomar precauções de segurança razoáveis para garantir a sua segurança e bem-estar.

5.8        Os hóspedes consentem que um gerente geral e/ou gerente geral assistente e/ou gerente geral assistente júnior, tenham acesso ao quarto do hóspede, caso ele/ela tenha motivos suficientes para acreditar que, o acesso seja necessário no interesse da saúde e/ou protecção e/ou segurança do hóspede e/ou qualquer pessoa pela qual o hóspede seja responsável e/ou funcionários e/ou propriedade do hotel, e, o hóspede indemnizará o CLH por qualquer perda, dano, morte ou lesão sofrida pelo hóspede ou por qualquer pessoa pela qual o hóspede seja de qualquer maneira responsável, no entanto, decorrentes de tal acesso.

5.9        Os Hóspedes utilizam por sua conta e risco, todas as instalações do Hotel, incluindo, mas não se limitado ao uso de instalações do restaurante, áreas de estacionamento, serviços de transporte/ táxi, piscinas, instalações de ginásio, WIFI, instalações empresariais e afins.

5.10      Os Hóspedes devem notar especificamente que as piscinas do Hotel não poderão ser fechadas ou controladas e que nenhum salva-vidas estará disponível em qualquer das piscinas. O Hóspede tem a responsabilidade de supervisionar, a todo o tempo, as crianças com menos de 18 anos, tanto nas piscinas como nas instalações do Hotel em geral. Os Hóspedes devem indenmizar o Hotel contra qualquer perda, dano, morte ou ferimento causado a um menor, enquanto não  supervisionado pelo Hóspede.

5.11      Caso um Hóspede contrato com o Hotel para a realização de um evento, então, o Hóspede será responsável e indenizará o Hotel no caso de qualquer perda, dano, morte ou ferimento, custos, multas, penalidades e similares resultantes de qualquer acto de omissão de terceiros contratados pelo Hóspede, incluindo, mas não se limitado a qualquer terceiro contratado que não cumpra as leis aplicáveis dos serviços por eles prestados para o referido evento.

5.12      Para além do acima mencionado, as instalações de cada Hotel poderão possuir sinalização detalhando regras específicas aplicáveis às instalações do Hotel. As aludidas referências, de sinalização consideram-se incorporadas nestes termos e condições.

5.13      O Hóspede será responsável em indenmizar a CLH contra qualquer perda, dano, despesas médicas e/ou segurança e/ou de emergência de segurança,  multas, penalidades e similares decorrentes da infracção de quaisquer leis locais aplicáveis por um Hóspede e/ou qualquer pessoa pela qual o Hóspede seja responsável de acordo com este Contrato (incluindo, mas não se limitando, ao Decreto nº 11/2007de 30 de Maio - Regulamento sobre Consumo e Comercialização de Tabaco, (parágrafo 1 do artigo 4 e parágrafo d) do artigo 5 em conjunção com os parágrafos 2, a), b), c ), d) e e) do mesmo artigo).

  1. TARIFAS E PAGAMENTOS
    1. As taxas a pagar por qualquer reserva são indicadas quando o Hóspede faz uma reserva. Na chegada e no check-in, o Hóspede deverá:
      1. Apresentar um cartão de crédito com detalhes, incluindo nome do titular do cartão, tipo de cartão, 16 dígitos do número cartão de crédito, validade, número CVV em relação ao qual o Hotel deverá debitar as tarifas completas, taxa de turismo, IVA e/ou quaisquer outros montantes acordados; ou
      2. Apresentar um comprovativo de um agente de viagens ou operador turístico, indicando os detalhes da reserva e as  instruções de cobrança, taxas (se foram ou não pré-pagos) e os serviços a serem prestados; ou
      3. Se o pagamento for feito em dinheiro, deverá pagar as tarifas totais e/ou outros valores, taxa de turismo e IVA facturado no check-in; ou
      4. Apresentar uma ordem da empresa garantindo o pagamento.
    2. Os Hóspedes são responsáveis pelo pagamento de todos os extras facturados no check-out, incluindo, mas não se limitado a, custos com o pequeno almoço, contas adicionais de restaurante e bar, transporte, administração de empresas, lavandaria, danos, depósito e/ou custos reais, etc. Na eventualidade do Hóspede não pagar esses extras, esse montante será debitado no cartão de crédito, operador turístico, agente de viagens ou conta corporativa ou emitida factura que deverá ser paga no prazo de 20 (vinte) dias da demanda por escrito da CLH, a falta de pagamento da mesma confere a CLH no direito de cobrar uma taxa de juro principal dos bancos da CLH em caso de saque a descoberto acrescido de 3% contados a partir da data de vencimento até à data do pagamento integral de tal quantia em atraso, juntamente com os custos legais e comissões de cobrança incorridas por advogado.
    3. Não serão aceites cheques para qualquer finalidade, excepto quando pré-autorizado pelo Director Geral do Hotel.
    4. Se a qualquer momento qualquer os impostos ou taxas sofrerem agravamentos como resultado de uma alteração de qualquer lei local aplicável, então a CLH terá o direito de cobrar imediatamente tal aumento quando efectivo sem qualquer aviso prévio a qualquer pessoa.

6.5        Todos os pagamentos a serem feitos nos termos da CLH serão realizados livres e sem deduções ou por conta de qualquer compensação ou reconvenção. Os Hóspedes não tem o direito de exercer qualquer direito com relação a quaisquer valores devidos à CLH nos termos deste Contrato contra quaisquer valores devidos a ele sob qualquer outro contrato ou obrigação.

6.6        As contas poderão ser pagas através de pagamentos na conta bancária designada pela CLH. O Hóspede é responsável pela verificação de dados bancários da CLH. Consequentemente, a CLH não será responsável por alterações fraudulentas nos dados bancários que não tenham sido verificados pelo Hóspede e a CLH será por este meio indemnizada por qualquer perda ou dano dai resultante.

6.7        Na eventualidade do Hóspede por qualquer motivo não realizar o pagamento de qualquer quantia vencida ou devida à CLH, o Hóspede, através da sua assinatura, expressamente dà o seu consentimento para ser alistado em qualquer sistema de agência de crédito pela CLH sem aviso prévio.

  1.  GRUPOS, OPERADORES TURÍSTICOS, POLÍTICA DE AGENTE DE VIAGENS
    1. Todos os Hóspedes que façam reservas através de operadores turísticos, agentes de viagens, empresas ou outras reservas de grupos devem aceitar estes termos e condições através da sua assinatura no check-in.
    2. Todos os termos aplicáveis entre uma empresa, um operador turístico ou um agente de viagens serão especificamente acordados por escrito através de um contrato entre essa parte e a CLH, contrato esse que deverá incorporar os presentes termos e condições.  Em caso de conflito entre o contrato e estes termos, prevalecerão as disposições do contrato.
  2.  DADOS PRIVADOS
    1. O Hóspede reconhece que ao fazer uma reserva, a CLH é obrigada por lei a recolher as informações pessoais de todos os Hóspedes que residem no Hotel e periodicamente poderão, ser obrigadas a fornecer essas informações ao governo e/ou autoridades reguladoras relevantes.
    2. Salvo o referido no numero anterior, a CLH compromete-se a tratar todos os dados pessoais como informações confidenciais, não devendo divulgá-las sem o consentimento prévio por escrito do Hóspede detentor das mesmas, excepto quando a CLH for obrigada por lei a fazê-lo.
    3. A CLH compromete-se a não copiar, compilar, reunir, agrupar, processar, destruir, armazenar, transferir, alterar, excluir, interferir ou, de qualquer outra forma, usar quaisquer dados pessoais para qualquer finalidade que não seja com consentimento prévio por escrito do Hóspede a quem se relaciona ou na medida necessária para cumprir com as obrigações da CLH decorrentes da legislação em vigor.
  3. RESPONSABILIDADE
    1. Nos limites legalmente estabelecidos pela lei aplicável, o Hóspede e qualquer pessoa, que seja signatária destes termos e condições, indenmizam, defendem e responsabilizam-se perante a CLH (e seu pessoal), e manterão a CLH plena e efectivamente indenmizada, contra (i) toda e qualquer perda ou dano de qualquer propriedade, reputação, dignidade ou lesão ou morte de qualquer pessoa, incluindo o hóspede e / ou qualquer pessoa pela qual o hóspede seja responsável sob estes termos; e (ii) perda, dano (incluindo os honorários de advogados calculados na base da tarifa do advogado/próprio cliente), custos e despesas que a CLH poderá sofrer ou incorrer, directa ou indiretamente, de qualquer acto ou omissão da CLH ou de seu pessoal pessoal e / ou o hóspede e / ou qualquer pessoa pela qual o hóspede seja responsável.
    2. Não obstante qualquer disposição contrária nestes termos, considera-se responsabilidade máxima da CLH:
      1. Por qualquer perda ou dano à propriedade é limitado ao valor de USD50.00 por reclamação ou por uma série de reclamações decorrentes do mesmo evento em qualquer ano;
      2. Para qualquer lesão ou morte é limitado ao valor de USD100,000.00 por reclamação ou por uma série de reclamações decorrentes do mesmo evento em qualquer ano;
    3. Nos limites legalmente estabelecidos pela lei aplicável, em nenhuma circunstância a CLH ou o seu pessoal será responsável por quaisquer danos ou perdas indirectas, incidentais, especiais, punitivas ou danos consequenciais ou perdas de qualquer acto decorrente.
  4. DISPUTAS

Qualquer reclamação ou disputa deverá ser em primeiro lugar encaminhada ao Director Geral do Hotel que tentará resolver a disputa. Se a referida disputa não poder ser resolvida no prazo de 10 dias a contar da primeira notificação, a disputa será encaminhada aos gerentes seniores da CLH, que tentarão resolver a disputa. A CLH a seu exclusivo critério, reserva-se ao direito, de encaminhar uma disputa a fóruns alternativos de resolução de disputas, como mediação ou arbitragem.

  1. GERAL
    1. Estes termos e condicoes constituem o acordo integral entre a CLH e o Hóspede. Nenhuma alteração ou modificação destes termos será eficaz, a menos que seja feita por escrito e assinada por um signatário autorizado da CLH.
    2. Nenhum perdão/atenuação deverá ser, ou será considerado como sendo, uma renúncia de qualquer um destes termos e condicoes, nenhuma renúncia de qualquer violação funcionará como uma renúncia de qualquer violação contínua ou subseqüente.
    3. Estes termos são regidos e interpretados de acordo com as leis da República de Moçambique e as partes concordam em submeter-se à jurisdição exclusiva dos tribunais Moçambicanos.

 

 

Standard Terms and Conditions of Residence - Namibia (English)

  1. INTRODUCTION
    1. City Lodge Hotels (Namibia) Proprietary Limited, Registration No. 2015/0380 (“CLH”) is a public company with limited liability duly registered in accordance with the company laws of the Republic of Namibia. For purposes of these standard terms and conditions of residence (the “Terms”) Agreement, CLH shall include all entities controlled by or under common control with CLH and for the purposes of this clause "control" has the same meaning as given to that term in the Namibian Competition Act, 2003.
    2. The Guest is the person whose details and signature appear on the registration card and who accepts these Terms and accepts responsibility on behalf of all persons indicated on the registration card and/or residing at the hotel.
    3. The Guest agrees to enter the hotel premises and use the hotel facilities subject to these Terms.
  2. INTERPRETATION 

The rule of construction that an agreement shall be interpreted against the person responsible for its drafting or preparation shall not apply to these Terms.

 3.DURATION
  1. These Terms shall commence on date of signature of the registration card and shall continue until the Guest has completed his stay at the hotel and paid all amounts outstanding and due and payable to the hotel.
  2. 4.RESERVATION, CANCELLATION AND NO SHOW POLICIES
    1. In order to confirm availability at a hotel a Guest must make a reservation through a City Lodge approved on-line booking-channel, telephonically, by e-mail or through a tour operator or travel agent. Walk-ins are acceptable subject to availability at that time.
    2. All reservations will be held until 16h00 on the reserved date of arrival. All reservations not guaranteed for late arrival after 16h00 will be released and cancelled at 16h00. If a guest arrives after 16h00 and the hotel has a vacancy, the reservation may be reinstated and the guest checked in.
    3. To guarantee a reservation or to guarantee for late arrival the hotel must have one of the following:
      1. Credit card details, including Cardholder name, Card Type, 16 digit credit card number. Expiry Date, CVV Number;
      2. A voucher from a travel agent;
      3. If paying by cash, a deposit or payment securing a minimum one nights’ accommodation, VAT and tourism related levies (if applicable) paid into the hotel’s bank account in cleared funds;
      4. A company order guaranteeing payment;
    4. A late arrival guarantee will include a charge on the credit card or to the travel agent, tour operator or corporate of one nights’ accommodation, VAT and tourism related levies (if applicable).
    5. If no room is available for a late arrival guaranteed reservation the host hotel will reserve a room at another equivalent hotel and arrange transport for the guest to get to the alternate hotel. The host hotel is responsible for the difference in room rate should the alternate hotel’s room rate be more expensive that the host hotel’s rate.
    6. In the event of a Guest not showing, a no show charge will be administered to the tour operator, corporate or travel agent or against the credit card provided of one nights’ accommodation, VAT and tourism related levies (if applicable).
    7. Overbooking may occur inadvertently from time to time. In this event the host hotel will reserve a room at another equivalent hotel and arrange transport for the guest to get to the alternate hotel. The host hotel is responsible for the difference in room rate should the alternate hotel’s room rate be more expensive that the host hotel’s rate.
    8. In the event of a Guest cancelling a reservation less than 24 hours before the date of arrival, a cancellation charge may, at the hotel’s sole discretion, be administered to the tour operator, corporate or travel agent or against the credit card provided of one nights’ accommodation, VAT and tourism related levies (if applicable). Cancelled Group bookings and cancellations less than 24 hours before the date of arrival during peak periods will incur a cancellation charge, without exception. In the event of a cash deposit, the hotel is entitled to levy the aforementioned cancellation charge against such cash deposit and refund the balance to the Guest in accordance with their instructions.
    9. In the event of a Guest cancelling a reservation more than 24 hours before the date of arrival, the hotel shall refund the full amount paid in advance, to the relevant to the tour operator, corporate or travel agent or against the credit card provided or against the cash deposit. Requests for a refund will be processed within 5 business days from date of cancellation.
    10. Cheques will not be accepted for any purposes whatsoever.
  3. RULES OF RESIDENCE
    1. Rooms are configured specifically as detailed on the CLH website www.clhg.com, in accordance with relevant legal requirements relating to health and safety in Namibia. The configuration may be amended by CLH from time to time in its sole discretion.

5.2        CLH reserves the right in its sole discretion to determine how many guests are permitted per room based on room configuration and health and safety requirements applicable from time to time. It is the Guest’s responsibility to pre-confirm with CLH the room configuration and guest allocation per room.  CLH accepts no liability should the hotel need to book additional rooms on registration due to incorrect room configuration/guest quota made on reservation.

5.3        All rooms in City Lodge hotels are configured as non-smoking rooms, unless a Guest specifically requests a designated smoking room and such designated smoking room is available at the time of making the reservation.  Smoking in the public areas of the hotel is only permitted in specifically designated areas at the hotel premises in accordance with the Tobacco Products Control Act, 2010. 

5.4        Cleaning, restaurants and / or fast food establishments, shuttle and security services are provided to the hotel by third party contractors and accordingly Guests indemnify the hotel against any costs, loss, damage incurred or suffered, as well as death or injury caused by any act of omission of such third party contractors.

5.5        Guests are responsible for safe-keeping of their own valuables and travel documentation, wherever it may occur on hotel premises and accordingly the hotel accepts no liability whatsoever for lost, stolen or damaged valuables and travel documentation.

5.6        No weapons of any description are permitted to be brought onto the hotel premises nor may weapons be kept or handled anywhere in or on the hotel premises, it being the risk and responsibility of the owner to ensure that weapons are properly secured off site

5.7        Whilst CLH has taken reasonable security precautions at its premises and is concerned with the safety and security of its Guests and their property, CLH does not warrant the safety of any person on any part of the hotel premises and it is the responsibility of a Guest to take reasonable safety precautions to ensure his / her safety and well-being.

5.8        Guests consent to a General Manager and/or Assistant General Manager and/or Junior Assistant General Manager accessing the Guest’s room if he/she has reasonable cause to believe access is necessary in the interest of (i) complying with any laws or (ii) the health and/or safety and/or security of the Guest and/or any person for whom the Guest is responsible and/or hotel staff and/or hotel property, and the Guest indemnifies CLH against any costs, loss, damage incurred or suffered, as well as death or injury incurred by the Guest or any person for whom the Guest is responsible howsoever arising from such access.

5.9        Guests make use of all hotel facilities at their own risk, including but not limited to the use of restaurant facilities, parking areas, shuttle / taxi services, swimming pools, gymnasium facilities, WIFI, business facilities and the like.

5.10      Guests are to specifically note that hotel swimming pools may not be gated off or contained and no life guards are on duty at any swimming pools.  It is the Guests responsibility to at all times supervise minor children both at swimming pools and on the hotel premises in general. Guests indemnify the hotel against any costs, loss, damage, death or injury caused to a minor whilst not under the supervision of the Guest.

5.11      Should a Guest contract with the hotel to stage an event, then the Guest shall remain liable and indemnifies the hotel against any costs, loss, damage, death or injury, costs, fines, penalties and the like arising from any act of omission of Guest appointed third party contractors, including but not limited to any third party contractor failing to adhere to any laws applicable to the services rendered by them for such event.

5.12      In addition to the aforementioned, each hotel premises may have signage detailing specific rules applicable to those hotel premises.  Such signage is deemed to be incorporated into these Terms by this reference.

5.13      The Guest shall be liable for and indemnifies CLH against any loss, damage, medical and/or safety and/or security emergency, costs, fines, penalties and the like arising from a Guest, and or any person for whom a Guest is responsible under this Agreement.

  1. RATES AND PAYMENT
    1. The rates payable for any reservation are indicated when a Guest makes a reservation. On arrival and check-in, a Guest must either:
      1. Present a credit card with details, including Cardholder name, Card Type, 16 digit credit card number. Expiry Date, CVV Number against which the hotel shall debit the full room rates, tourism related levy (if applicable), VAT and/or any other amounts agreed on; or
      2. Present a voucher from a travel agent or tour operator indicating the details of the reservation and billing instructions, rates (and whether or not they have been pre-paid) and the services to be rendered; or
      3. If paying by cash, pay the full room rates and/or other amounts, tourism related levy (if applicable)  and VAT invoiced on check-in; or
      4. Present a company order guaranteeing payment.
    2. Guests shall be liable for payment for all extras invoiced on check-out including but not limited to, costs for breakfast, additional restaurant and bar accounts, transport, business administration, laundry, damages, breakage deposit and / or actual costs etc.  In the event that a Guest fails to pay such extras then such amount shall be debited against the credit card, tour operator, travel agent or corporate account or invoiced, in which event such invoice shall be paid within 20 (twenty) days of CLH’s written demand, failing which CLH shall be entitled to charge penalty interest at the prime overdraft interest rate of CLH’s bankers plus 3% from due date to date of full payment of such overdue amount, together with such attorney’s legal costs and collection fees incurred.
    3. Cheques will not be accepted for any purposes whatsoever.
    4. If at any time any tax or levy is increased as a result of a change in any relevant local law applicable, then CLH shall be entitled to immediately levy such increase when effective without any further notice to any person.

6.5        All payments to be made hereunder to CLH shall be made free and clear of, and without any deductions for or on account of, any set-off or counterclaim.  Guests shall not be entitled to exercise any right of set off with respect to any amounts owing to CLH under this Agreement against any amounts owing to him/her under any other agreement or obligation.

6.6        Eft payments may be made into CLH’s designated bank account to settle accounts. The guest is responsible for verifying CLH’s bank details.  Accordingly CLH will not be responsible for fraudulent changes to bank details that have not been verified by the guest and CLH is hereby indemnified against any resultant loss or damage incurred.

6.7        In the event of non-payment by the guest of any amount due or owing to CLH for any reason whatsoever,  the guest, by his signature hereto expressly provides his/her consent to being listed on any credit bureau system by CLH without further notice.

  1. GROUPS, TOUR OPERATERS, TRAVEL AGENT POLICY
    1. All guests booked through tour operators, travel agents, corporate or other group bookings are required to accept these Terms and conditions by signature on check-in.
    2. All Terms applicable between a corporate, tour operator or travel agent will be specifically agreed in a written contract between such party and CLH, which contract shall incorporate these Terms. In the event of a conflict between the contract and these Terms, the provisions of the contract will apply.
  2. DATA PRIVACY
    1. The Guest acknowledges that when making a reservation CLH is obliged by law to collect certain personal information of all guests residing at the hotel and may from time to time be required to provide such information to the relevant government and/or regulatory authorities (including, but not limited to the Namibia Tourism Board).
    2. Save as aforementioned CLH undertakes to treat all personal information as confidential information and shall not disclose same, without the prior written consent of the guest to whom the information relates, save where CLH is required by law to do so.
    3. CLH undertakes that it shall not, at any time, copy, compile, collect, collate, process, mine, store, transfer, alter, delete, interfere with or in any other manner use any personal data for any purpose other than with the express prior written consent of the guest to whom it relates or to the extent necessary to comply with CLH’s obligations arising under concurrent legislation.
  3. LIABILITY
    1. To the maximum extent permitted by applicable law, the Guest and any person for whom it is a signatory under these Terms indemnifies, defends and holds CLH (and its personnel) harmless, and shall keep CLH fully and effectively indemnified, against (i) any and all loss of or damage to any property, reputation, dignity or injury to or death of any person, including the Guest and/or any person for whom the Guest is responsible under these Terms; and (ii) loss, damage (including attorneys' fees on an attorney and own client basis), costs and expenses which CLH may suffer or incur arising directly or indirectly from any act or omission of CLH or its personnel and/or the Guest and/or any person for whom the Guest is responsible.
    2. Notwithstanding anything to the contrary in these Terms, CLH’s maximum liability:
      1. For any loss or damage to property is limited to N$500.00 per claim or series of claims arising from the same event in any one year;
      2. For any injury or death is limited to N$2,000,000.00 per claim or series of claims arising from the same event in any one year;
    3. To the maximum extent permitted by applicable law, in no event shall CLH or its personnel be liable for any indirect, incidental, special, punitive or consequential damages or losses howsoever arising.
  4. DISPUTES

Any complaint or dispute must first be referred to the relevant hotel manager who shall attempt to resolve the dispute. In the event such dispute is not resolved within 10 days from first notification then the dispute shall be referred to senior managers of CLH who shall attempt to resolve the dispute..

  1. GENERAL
    1. These Terms constitute the entire agreement between CLH and the Guest in respect of the subject matter of these Terms. No amendment or modification to these Terms shall be effective unless in writing and signed by and authorised signatory of CLH.
    2. No indulgence shall be, or be deemed to be, a waiver of any of these Terms and no waiver of any breach shall operate as a waiver of any continuing or subsequent breach.
    3. These Terms shall be governed and construed according to the laws of the Republic of Namibia and the parties agree to submit to the exclusive jurisdiction of the Namibian courts.

 

 

App Terms & Conditions