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CLHG Rewards Assistance

Question:
No Reference Number appears on the Confirmation page or email?

Answer:
If your booking has not been issued a confirmation reference number then the booking has failed due to a network break in communication during the final booking process, we recommend that you make the booking online again.

Question:
Will I earn points as a CLHG Rewards member if I do a BID booking on www.bid2stay.co.za?

Answer:
No, the website is not linked to the CLHG Rewards.

Question:
Will I earn points if I make a booking but have not signed in to My Account?

Answer:
No, all CLHG Rewards members must be signed in each time they make a booking to earn or redeem points.

Question:
Need assistance with your bookings or sign-in details?

Answer:
Please email us your CLHG Rewards Name, along with your surname, email & username used when registering online. This enables us to offer you fast and efficient help online.

 

CLHG Rewards Assistance

 

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