We, at the City Lodge Hotel Group give and stand by a promise
for every reservation made. We will always hold your reserved
room until 6pm on the day of arrival.
Should you arrive and your reserved room is not vacated by a
previous guest, the host hotel will:
Reserve a room at (and pay the difference in the room tariff ) and arrange transportation to another equivalent hotel.
Pay for a telephone call to notify your home or office of the change.
If you guarantee to pay for one night's accommodation you will
have an "all night guaranteed reservation" and we will keep your
room all night, unless you cancel by 6pm on the day of arrival.
You can guarantee a reservation with an approved credit card.
Please have the credit card details handy when you call. If the
hotel does not have a room available at check-in and you have
an "all night guaranteed reservation," the full cost of the first
night's lodging at an alternative hotel will be paid by the host
Reservation clerks at all Courtyard Hotels, City Lodge Hotels,
Town Lodges and Road Lodges are trained to confirm and
re-confirm if the reservation is a "6pm release" or an "all night
guaranteed reservation". If a guarantee is not received, the
reservation will be released at 6pm on the day of arrival.
We care for our country, for the property of our Guests, for our company, and for our environment, with which we have been entrusted by future generations.
But above all, we care for people!
To care for people means that we are emotionally connected, that we feel concern and that we are sincerely interested in people's well being and success.
We care for our Guests, for one another and for the communities in which we live.
We care about being hospitable, about the safety and well being of our Guests whom we warmly welcome into our ‘homes from home'.
We care for our employees, whose work we value, respect and recognise for its worth and contribution.
We care for our families and especially for our children who will represent us in the way they live out their future.
We care for our shareholders, for the hard earned money that they invest in our company and for the trust that they have placed in us to grow their money wisely.
We care for and respect our suppliers whom we trust to provide us with goods and services of the highest quality.
Caring comes from the heart - that's why we are passionate about what we do. That's why we are also passionate about serving.
As leaders, we serve our people. We strive to understand, to empathise and to support, to develop our people to be the very best they possibly can be.
Through caring and through serving we build successful communities. Communities of Guests who return again and again. Successful communities in which we live and to whom we contribute our time, energy and our skills. A hospitality industry community in which we actively participate, in which our voice is heard and whose standards and skills we constantly seek to advance.
We are ordinary people. Every day we accomplish extra-ordinary things, as "People Caring for People."
In this we will not fail. We care too much.