We are ready to welcome our business and leisure travelers back. All the necessary safety precautions have been implemented in all our hotels, to keep you and our staff safe. It may not quite be “travel as usual” with the new Covid-19 safety precautions in place, but the same tip-top, loving and clean promise comes with extra reassurance that you are safe in your home away from home.
Scroll down to view or book the CLHG hotels that are now open. Any person or business requiring accommodation in a hotel or in an area not listed below, may email an enquiry to groups@clhg.com. Depending on the number of rooms required and the length of stay, all hotels are able to reopen at very short notice.
OUR GUEST SAFETY PROMISE
- Health screenings for both guests and staff upon entering our buildings which includes sanitization of hands, temperature check and questionnaire.
- Social distancing signage and enforcement of best practices by hotel management.
- Specialised deep cleaning using a leading polycide chemical.
- Strict room cleaning policies to eliminate cross-contamination between rooms.
- Individually packaged food service to ensure you receive a tasty meal with limited risk.
- Ongoing training to keep our staff informed and well-versed in best practises.
- Periodic independent Covid-19 Risk Assessment Audits by FCS, a reputable third party.
- Personal protection equipment, such as face masks, gloves and aprons, to be worn by staff at all times. Guests to wear face masks in public areas at all times.
- To kill any potential viral matter, linen and towels are washed at temperatures of between 60°C and 80°C
Now Open
NEED TO KNOW FAQs
For your safety and that of other guests and our staff, every person entering the property must be screened. This includes having their temperature taken with a thermal scanning device. If your temperature is higher than 37.5 degrees Celsius or you have symptoms of the Covid-19 virus (fever, dry cough, shortness of breath) you will not be allowed to check-in and will be referred to a medical facility.
All people in South Africa are now required by law to wear face masks in public. It is compulsory for guests to wear face masks in public areas at all times. If for some reason you do not have one when trying to check-in to the hotel, our reception team have face masks for sale.
Check-in may take a little longer as guests are required to complete a health related questionnaire. Only one receptionist may be present behind the reception desk and guests awaiting check-in are to observe social distancing. All items on the front desk (pen, registration form and room key card) and the receptionist’s hands are sanitised, in front of the arriving guest, prior to any guest interaction. Guests are required to sanitise hands and credit cards, prior to interaction. The speed point machine is sanitised before and after every use. We are erecting Perspex screens across the front of our reception desks to keep guests and staff safe.
In addition to using the correct cleaning chemicals as supplied by our expert hygiene service provider, fit for purpose in preventing the spread of Covid-19 by killing germs on hands and surfaces, we are also undertaking Covid-19 Risk Assessment Audits by a reputable external company to measure and survey operations and ensure our best practice is the effective.
Our famous hearty breakfasts will still be offered, now served a la carte and not self-serve buffet-style, in individual portions rather than communal bowls and platters. The restaurant will have very strictly controlled limited use. Guests are encouraged to take their meals ‘on the go’ or in the comfort of their hotel room. Food may be ordered in for delivery from local takeaway restaurants. Our vending machines, filtered water and ice machines have sanitiser and wipes on hand to clean buttons, taps and handles before and after use.
The NICD Hotline is available to all staff and guests. In the event that anyone feels ill, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility, to prevent potential contamination. The NICD hotline number is 080 002 9999.
The World Travel & Tourism Council (WTTC) represents the global private sector of Travel and Tourism, with a mission to ensure the sector is seamless, secure, safe, inclusive and sustainable. The WTTC raise awareness of Travel and Tourism’s value, not just as one of the world’s largest economic sectors, but also to the many communities and travellers enriched through their experiences.
The specially designed WTTC Safe Travels stamp allows travellers to recognise governments and companies around the world which have adopted health and hygiene global standardised protocols – so that consumers can experience ‘Safe Travels’. Head over to our Partner Links page for more information.
In order to check-in guests are required to present an ID document or passport.
Use of our facilities are subject to physical distancing and, as per government regulations, specific time frames, such as the fitness room and sundowner bar service. The restaurant will have very strictly controlled limited use. Guests are encouraged to take their meals ‘on the go’ or in the comfort of their hotel room. Guests may make use of the pool deck and swimming pool while observing strict social distancing practices. Social distancing applies to all public areas throughout a guest’s stay, including the lobby lounge.