Website Assistance
- Telephone: 0800113790 / +27 11 557 2600
- Email: info@clhg.com
CLHG Rewards Assistance
Question:
No Reference Number appears on the Confirmation page or email?
Answer:
If your booking has not been issued a confirmation reference number then the booking has failed due to a network break in communication during the final booking process, we recommend that you make the booking online again.
Question:
Will I earn points as a CLHG Rewards member if I do a BID booking on www.bid2stay.co.za?
Answer:
No, the website is not linked to the CLHG Rewards.
Question:
Will I earn points if I make a booking but have not signed in to My Account?
Answer:
No, all CLHG Rewards members must be signed in each time they make a booking to earn or redeem points.
Question:
Need assistance with your bookings or sign-in details?
Answer:
Please email us your CLHG Rewards Name, along with your surname, email & username used when registering online. This enables us to offer you fast and efficient help online.
CLHG Rewards Assistance
Browser Compatibility
This site has been developed and optimised for the following browsers:
We support Internet Explorer 9 & 10+, Firefox 3+, Safari 4+, Chrome and Opera. We don’t support IE6, IE7 or Firefox 2.x. If you’re seeing the “Unsupported Browser? page, you’ll need to upgrade your browser to a newer version:
Internet Explorer 11: http://windows.microsoft.com/en-za/internet-explorer/ie-11-worldwide-languages
Google Chrome: https://www.google.com/intl/en/chrome/browser/
Firefox: http://www.mozilla.org/en-GB/firefox/new/